FOH Supervisor

At Restaura, we believe dining is more than a meal—it’s an experience rooted in hospitality, connection, and care. We’re looking for personable, dependable Waitstaff to deliver exceptional service and create meaningful interactions with residents every day. This role is essential in building a welcoming environment and ensuring every dining experience reflects our commitment to quality and hospitality.

Key Responsibilities

Leadership & Team Development

• Partner with the General Manager to execute operational goals across café services.
• Lead, train, and develop Baristas, fostering a culture of hospitality, accountability, and teamwork.
• Provide real-time coaching during service to ensure high performance and consistency.
• Support with ordering, scheduling, and hiring to align staffing with daily operational needs.

Café (Barista) Operations

• Oversee daily cafe operations, ensuring hospitality standards, product quality, and adherence to brand standards.
• Maintain consistency in beverage preparation, presentation, and speed of service.
• Monitor inventory levels for coffee, beverages, and cafe products while minimizing waste.

Service Execution

• Coordinate and execute on-site service operations, ensuring timely setup, service, and breakdown.
• Partner with clients and internal teams to deliver seamless and high-quality service experiences.
• Ensure proper staffing, equipment readiness, and service standards across daily operations.

Guest & Client Experience

• Deliver a warm, professional, and responsive hospitality experience across all services touchpoints
• Address guest and client feedback promptly, ensuring effective recovery when needed.
• Build strong relationships with hotel partners and clients to support repeat business and client satisfaction.

Financial & Operational Performance

• Support management of labor, cost of goods, and operational expenses across operations.
• Execute cost-control initiatives without compromising service quality.
• Assist with tracking KPIs, analyzing performance, and identifying opportunities to improve efficiency and profitability.

Compliance & Standards

• Ensure all operations meet health, safety, and sanitation standards.
• Maintain a clean, organized, and professional environment across the cafe and storage areas.
• Conduct regular inspections and uphold Restaura Hospitality standards.

Qualifications

• 1+ year(s) of experience in hospitality, cafe, or food & beverage operations.
• Strong leadership and organizational skills are important.
• Excellent communication skills with a polished, client-facing presence.
• Ability to thrive in a fast-paced, multitasking environment.
• Flexible schedule, including early mornings and weekends.
• Managers ServeSafe

What Success Looks Like

• Smooth execution of daily café service and operations.
• High quality, consistent barista program and guest experience.
• Strong client satisfaction and consistent service delivery.
• Engaged, well-trained team aligned with Infuse Hospitality standards.
• Effective support for financial and operational goals.

Job Type: Full-time

Work Location: In person

Restaura, part of the Phoenix3 Collective portfolio, is a leading hospitality and culinary culture specialized in food and dining management services. Through its dedication to innovation and exceptional service, Restaura is setting new standards for food and dining management services in senior living and active aging communities. Restaura leverages state-of-the-art technology, data analytics, and forward-thinking strategies to craft dining experiences and business solutions tailored to the unique needs of its clients. Restaura combines the latest advancements in nutrition science, culinary artistry, and hospitality to create truly extraordinary experiences. More information about Restaura can be found at Restaura | The Future of Senior Living Dining

Don’t meet ALL the requirements but think you have the ability and determination to have an impact in this role? Let us know! Data shows that diverse candidates may be less likely to apply when they do not think they meet all the job requirements, but very few successful candidates possess all the requested skills and experiences. We are a culture of learners, and we want culture accelerators who are willing to learn and grow. If you think that is you and this role fits with your career aspirations, give it a shot!