Food and Beverage Coordinator

Who we are:

We love what we do and what we do is important! We believe that everyone should leave feeling better - this means not just our guests, but also our teammates. Everyone should go home feeling better because they learned something new, or had fun working that day. Therefore, we hire unique individuals who work together to create amazing experiences for our guests. We recognize that every member of the team contributes to the success of the whole hotel. No-one is more important than anyone else, and unless we are in it together, we can't create that special experience for our guest.

Your mission:

Should you choose to accept it…

The Food and Beverage Sales Coordinator supports the food and beverage team administratively to produce unrivaled F&B events and guest experiences. The details include organizing and coordinating event setup requests, large party requests, reservations, and other administrative bits and bobs that come up.

Communication and collaboration are king (or queen) and although this position starts on the sales team, they work with every hotel department to ensure each guest stay or group goes off without a hitch. It helps if the guest sings our praises too.

Let's face it! This is the job that makes the world go round…

The Nitty-Gritty:

What exactly you will be doing…

In helping you understand your role in working for a world class organization, the following is a list of your essential job responsibilities. Please keep in mind that this list is not all inclusive and that you may be asked to perform other job tasks by your manager not listed below in the constant quest to provide "out of this world" customer service experience for our guests:

• Ring. Ring. That's the phone and we need an outstanding, professional, proactive representative of the Virgin Hotels brand to pick it up. This is the first point of sale and will set the tone for the rest of the Virgin experience.
• Coordinate reservation confirmations for special and holiday events for parties of six people or more in any of our F&B outlets.
• Develop BEO's for all food and beverage activations throughout the hotel.
• Coordinate selling of all food and beverage in hospitality suites through the Room Service Department.
• Collaborate with various departments within the hotel, such as culinary and food & beverage service teams, to ensure the successful execution of events and deliver exceptional guest experiences.
• Assist in maintaining accurate sales records, generating reports, and analyzing sales data to identify trends and opportunities for revenue growth.

What qualities are we looking for?

You got skills? If you are able to perform the following, then you have come to the right place…

• Great team player with the ability to create excellent working relationships across the group. Collaborative approach with all departments, particularly food & beverage and of course, the sales & marketing and events team.
• Ability to break down barriers and resolving potential conflicts swiftly and effortlessly
• Strong communication and presentation skills to all levels of management
• Creativity and innovation are essential!
• Ability to think outside the box and approach all issues with a completely fresh approach
• Ability to anticipate needs and over deliver wherever possible
• Report to designated shift in assigned attire on time (if applicable)
• Flexibility to work different shifts, including on the weekends, holidays and nights.
• Candidates must think on their feet and use their initiative to solve problems and deliver solutions
• Excellent customer relations, communication, presentation and organization skills of utmost importance
• Comply with all safety and health department procedures, as well as, all state and federal liquor laws.
• Able to change direction and work on multiple project aspects at once
• Enthusiastic, passionate, able to enthuse and motivate others
• Leadership ability and behavior consistent with Virgin Hotels Core Values: Fun, innovative, original and personable, and striving to deliver high quality and brilliant customer service

Background must-have:

• Current, legal and unrestricted ability to work in the United States
• High school equivalent or education required
• Ability to clearly and pleasantly communicate in English with clients, guests, vendors, teammates/management, in person, in writing and on the telephone
• Proficient in MS Outlook, Excel, Word and PowerPoint

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