Job Responsibilities

Job Description

The Floor Manager of Food and Beverage is responsible for the day-to-day operations of all Food & Beverage venues including fast food, bars, restaurant, events & banquets.  Attend & complete required trainings to operate & managed Food & Beverage venues. Responsible for interviewing, selecting, directing, assigning work duties and responsibilities, scheduling, ordering, payroll, supervising, training, coaching, documenting, discipline and development of staff.  Sets performance standards for tasks, jobs and roles of their employees. Ensures consistency, accuracy, portion control, quality and presentation of all Food & Beverage products & services in a friendly fast-paced exceptional guest service environment. Monitors for compliance with all department and company rules, regulations, policies, procedures, internal controls and government rules and regulations including compliance of the CBA.  Maintains safe and sanitary work area & practices per the New York City Department of Health & Servsafe guidelines.  Serves as a consistent presence for the operation by guiding, directing and deescalating bottlenecks. Champions other responsibilities as they emerge and keeps an open communication with co-workers & superiors in order to work through operational concerns and challenges. Promotes positive public and employee relations.  Projects a professional personal image in appearance and grooming in accordance with company policy.  Performs other duties as assigned.

The Manager is responsible for managing team members and directing daily operations, exercising independent judgment in staffing, scheduling, performance management, and enforcement of company policies. The Manager serves as a representative of management, spends the majority of time on supervisory and decision-making responsibilities, and provides input into hiring, discipline, and other employment actions that are given significant weight.

Essential Duties

• Supervises, leads and directs all Food and Beverage staff, ensuring all regulatory compliance within all gaming regulations, internal controls and company and department policies and procedures
• Supervise subordinate Food and Beverage professionals, performing activities such as interview & hiring, training, instruct and assign work, evaluate and develops performance, and administers disciplinary actions
• Availability to work weekends, holidays and Food & Beverage busy days.
• Ensures employees are trained to work safely and efficiently within current regulatory guidelines
• Evaluate shift schedules and adjusts, if necessary, to accommodate Resorts World operational and departmental needs
• Prepare, maintain, and submit essential paperwork and meet deadlines on time
• Ability to multitask, work in a fast pace environment and have a high level of attention to detail while ensuring prompt, efficient, quality, friendly guest first service while responding proactively to all guest needs and concerns
• Manages day to day operations within budgeted guidelines, hold daily Pre-shifts for staff, inventory and ordering of all work tools as well as food and paper products, attend periodic meetings and training sessions
• Ensures Food and Beverage quality and consistency of all products through constant monitoring and making necessary improvements
• Nurture an ownership work environment with emphasis on Motivation and Teamwork
• Develops a positive and productive relationship with subordinates & co-workers
• Effectively & positively motivate employees
• Preserve excellent internal and external customer service
• Works independently and exhibits judgment, independent discretion
• Send daily shift reports to the direct supervisor with detailed shift summaries and periodic updates
• All other duties as assigned

Work/Educational Experience

• Must be at least 18 years old and have the ability to obtain the appropriate license pursuant to the applicable statute, rules and regulations.
• Bachelor’s Degree in Food Service/Business Management/Culinary School Diploma or closely related field
  • OR Two (2) years’ experience in a High Volume Food and Beverage Supervisory position or equivalent
  • OR Two (2) years’ management experience in the hiring position’s Department
• Five (5) years’ related work experience in a High Volume Food & Beverage setting required
• Three (3) years’ related experience in a Casino High Volume Food & Beverage setting preferred
• Superior written and verbal communication skills; able to effectively address all levels within the organization
• Demonstrated a working knowledge of state gaming regulations pertaining to casino operations
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
• Must have excellent planning, organizational, verbal communication and delegation skills
• Must be able to clearly communicate in written and verbal expression
• Must have the ability to listen actively and attentively to instructions
• Must have the ability to maintain discretion and confidentiality
• Requires knowledge and ability to operate computers and general office equipment
• Be adaptable, and demonstrate the highest level of customer/client service and response
• Proficient in Microsoft Word and Excel
• Must have Union rules and regulation knowledge within a food and beverage environment
• Must possess Franchise, T.I.P.S., NYC DOH & Serfsave training certificates where applicable
• Ability to work long hours including weekends & holidays
• Ability to use and working knowledge of various computer software programs/POS systems/Infogenesis/analyzing, ordering and Inventory systems and Restaurant management software programs
• Must possess Leadership skills using up to date food and beverage trends and best practices
• Ability to manage personnel and meet financial targets and budgets
• Guest oriented and service mined

Essential Requirements

To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

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Physical and Mental Demands:

The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job.

While performing the duties of this job, the Team Member is regularly required to talk or hear. The Team Member is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The Team Member is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Essential responsibilities include moderate physical ability such as lift or maneuver at least fifty (50) pounds, and prolonged sitting during the shift. 

Language Skills:

Ability to read, analyze, and interpret documents, such as policy and procedure manuals and other related documents.  Ability to respond to common inquiries from other Team Members or guests. Fluency in English required.  Ability to write detailed instructions and correspondence.  Ability to effectively present information in one-on-one and small group situations.

Mathematical Skills & Reasoning Ability:

Ability to compute complex mathematical calculations. Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Ability to decipher various reports and maintains reports upon request with strong decision-making and problem-solving skills. Ability to work well under pressure and deadlines.

Work Environment

The work environment characteristics described here are representative of those that exists while employees are performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment is typically moderate. When on the property or some back of house areas, the noise level increases to loud. Must be able to interact with internal and external guests in a professional manner.
• Due to the unpredictable nature of the hospitality/entertainment industry, employees must be able to work varying schedules to reflect the business needs of the property.

The Company is committed to achieving full equal opportunity without discrimination based on race, religion, color, sex, national origin, politics, marital status, physical disability, age or sexual orientation or any other status protected by law. We welcome the strength of diversity in our workforce.

Working at Resorts World:

Resorts World New York City strives to provide our guests with world-class gaming, exquisite dining, and unique entertainment experiences. We are looking to hire an enthusiastic and dedicated team of professionals.