Food and Beverage Host

Primary Objective:

Responsible for planning seating in order to maximize revenue and guest satisfaction. The Host/Hostess will greet and seat guests in a welcoming, accommodating and professional manner. Provide guests with accurate and up-to-date information regarding the restaurant and its operations.
Areas of Accountability:

• Be comfortable with all aspects of the Food and Beverage operations.
• Open Availability
• Receive and record reservations by phone or in person according to established policies.
  • OpenTable
  • Daily IRD orders and deliveries
• Communicate with dining room staff so restaurant can be properly set up.
  • Bussing tables and turning them
• Ensure that all guests are quickly and politely greeted upon arrival.
• Monitor all waiting times and minimize guests waiting in the lounge & restaurant.
• Ensure that all information on the reservation sheet is fully understood and properly passed on to the appropriate personnel.
• Communicate with managers and General Manager about any questions involving special clients, requests or questions.
• Know the reservation list so upon check-in, guest names can be found quickly.
  • Any VIPs, VIP amenities 
• Ensure that prepaid birthday cakes, gift certificates, breakfast vouchers are communicated to a management member and server and marked correctly in Micros at the end of every shift. Confirm all prepaid information, special cake and menu orders with kitchen.
• Direct event guests to the appropriate location.

• Provide accurate directions, location and parking information.
• Knowledgeable of all outlet hours, menus and prices.
• React to any special requests.
• Acknowledge regular and VIP guests.
• Have a strong knowledge of menu items and be aware of any menu changes.

• Answer incoming calls (within three rings) with efficiency and with a pleasant, friendly, unpretentious tone of voice.
• Be fully capable of describing and recommending menu items.
• Take accurate and complete reservations in a thorough and legible manner and record all relevant information.
• Take accurate and complete messages and ensure they are delivered to recipient.
• Confirm all large parties’ dinner reservations in advance.
• Communicate with supervisor in reference to opening up last minute table availability.
• Side work to support servers.
• Maintain composure and professionalism in stressful situations.

• Acknowledge and greet regular guests upon arrival, using their names when possible.
• Avoid using negative terms (try and never say no, instead give another option).
• Check tables and chairs before seating guests to ensure area is spotless.
  • Vacuum seating area
• Escort guests to their tables and help them into their chairs.
• Provide accurate notation and identification of guests waiting in bar.
• Accurately communicate transfer of bar checks to dining room when seating guests from the bar.
• Acknowledge every guest’s departure with gracious and sincere salutation.

• Maintain a clean and organized work area.
• Maintain appropriate body language at all times, standing up straight and not leaning on the podium.
• Ensure that all areas are always attended.
• Maintain clean and proper stock of menus at desk.
• Maintain proper stock of supplies including stationery, office supplies and the special amenities for guests leaving the restaurant.
• Check and return coats, packages, and miscellaneous items for guests.
• Maintain a daily logbook that includes any important incidents, complaints, or messages for the next shift.

• Adhere to restaurant grooming, uniform, and hygiene standards.
• Attend staff meetings when scheduled.

• React to dissatisfied guests, taking appropriate action.
• Keeps supervisor fully informed of all problems or matters of significance. Report all guest incidents.
• Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
• Maintains a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working environment.
• Adheres to company policies and procedures.
  • Attend work as scheduled.
  • Follows hotel’s dress and grooming standards.
  • Minimizes safety hazards by following all safety rules and procedures.
• At all times, projects a favorable image of Luxe Sunset Boulevard Hotel to the public.
• Completion of daily shift reports noting highlights, challenges and overall communications of shifts.

Physical Requirements:

• Pushing/Pulling: Average weight 60lbs constantly
• Lifting/Carrying: Average weight 60lbs constantly
• Standing/Walking: Constantly. Standing/walking the majority of scheduled shift
• Kneeling/Crawling: Occasionally. Completing tasks throughout the hotel
• Reaching: Constantly