Food & Beverage Supervisor

Position Summary

The Food & Beverage Supervisor is responsible for overseeing the daily operations of the restaurant, bar, in-room dining, and banquet functions to ensure exceptional guest service, efficient operations, and compliance with company standards. This role supports the Food & Beverage leadership team by supervising staff, maintaining service quality, and ensuring a positive dining experience for every guest.

Essential Duties & Responsibilities

• Supervise the daily operation of the restaurant, bar, and banquet events as assigned.

• Lead pre-shift meetings, communicate daily priorities, and assign staff responsibilities.

• Ensure all guests receive prompt, courteous, and professional service.

• Monitor service standards and address guest concerns promptly and professionally.

• Coach, mentor, and motivate team members while fostering a positive work environment.

• Assist with hiring, onboarding, training, and performance management of Food & Beverage staff.

• Ensure compliance with health department regulations, food safety standards, and responsible alcohol service requirements.

• Monitor cleanliness, sanitation, and organization of all front-of-house areas.

• Assist with scheduling based on business levels and labor targets.

• Maintain accurate cash handling procedures and oversee opening and closing duties.

• Monitor inventory levels and communicate supply needs to management.

• Support banquet and special event execution as needed.

• Promote teamwork and effective communication between the kitchen and front-of-house teams.

• Ensure compliance with all company policies, safety standards, and operating procedures.

• Perform other duties as assigned.

Qualifications

• Minimum of 2 years of restaurant or hotel Food & Beverage experience, with previous supervisory experience preferred.

• Strong leadership, communication, and guest service skills.

• Ability to multitask in a fast-paced environment.

• Knowledge of POS systems and cash handling procedures.

• Food Handler Certification and Responsible Beverage Service (RBS) Certification required or obtainable upon hire.

• Flexible schedule, including nights, weekends, and holidays.

Physical Requirements

• Ability to stand and walk for extended periods.

• Frequently lift and carry up to 40 pounds.

• Bend, stoop, reach, and move throughout the restaurant and event spaces.

• Work in a fast-paced environment with varying temperatures.

Success Measures

• Delivers exceptional guest service and supports positive online reviews.

• Maintains service, cleanliness, and operational standards.

• Meets labor and productivity goals.

• Demonstrates leadership through coaching, accountability, and teamwork.

• Supports revenue growth through effective operations and guest satisfaction.