Food and Beverage Supervisor

SHORT DESCRIPTION/JOB SUMMARY:

• Empower teams. Elevate experiences. Mirbeau Inn & Spa is seeking a polished and professional Food & Beverage Supervisor who understands the rhythm of hospitality and the impact of thoughtful leadership. This role supports our front-of-house dining team in delivering a refined, wellness-inspired culinary experience that reflects Mirbeau’s commitment to genuine hospitality. Our ideal candidate is a detail-driven, reliable professional who thrives in high-standard environments and leads with composure and integrity. With a passion for creating memorable guest moments, the right individual fosters a supportive, high-performing team while ensuring seamless, elevated service.

Are you ready to lead where only the best of the best belong?

Come find your balance- and your future- with us.

DETAILED DESCRIPTION:

• At Mirbeau, we’ve spent more than 25 years delivering award-winning hospitality rooted in wellness, care and excellence. As a Forbes-rated, family-owned company, we’re committed to creating a workplace where our people feel supported, respected and empowered to grow. That’s why health, balance and well-being are core values in everything we do.
• As a Food & Beverage Supervisor, you will oversee daily front-of-house operations with composed professionalism, ensuring every detail of service reflects Mirbeau’s high standards of hospitality. This hands-on role is essential to maintaining the flow, operational efficiency, and refined atmosphere that defines our guests’ elevated dining experiences. By leading with integrity and purpose, you’ll inspire and support a team dedicated to delivering memorable, wellness-focused moments for every guest.

• Pay Rate: $22-$25 per hour

• Job Responsibilities:
  • Guest Experience & Service
    • Lead and supervise the front-of-house team to consistently exceed guest expectations
    • Ensure prompt, efficient, and elevated food and beverage service throughout all dining areas
    • Greet spa and restaurant guests warmly using Forbes and Mirbeau-approved service language
    • Maintain a thorough knowledge of current spa, dining, and room packages to support informed guest interactions
    • Promote positive guest relations; address complaints, concerns, and special requests with professionalism and urgency
    • Monitor guest flow, manage reservations, and optimize floor plans to enhance seating and service efficiency
    • Maintain deep knowledge of all menu offerings, including ingredients, preparation methods, and presentation standards
    • Safely manage allergy-related requests and ensure all team members follow appropriate protocols
    • Support event staff as needed to ensure seamless service across all guest experiences
  • Team Leadership
    • Lead by example, fostering a culture of accountability, respect, and continuous improvement
    • Monitor staff appearance, demeanor, and professionalism to uphold Mirbeau’s refined service standards
    • Coach and support staff regularly to enhance performance and uphold service consistency
    • Recognize strong performance and address concerns through timely, solutions-focused feedback
    • Collaborate with HR and leadership on disciplinary actions, ensuring consistency and fairness
    • Assist with hiring and onboarding of FOH team members when necessary
    • Cash out service staff at end of shifts, verifying sidework completion and proper close-out procedures
    • Assign and oversee FOH staff sidework to ensure shift and service preparedness, cleanliness and consistency in all service areas
    • Support staff with daily operational needs
  • Operations & Administrative Duties
    • Oversee daily FOH operations to maintain smooth service flow and guest satisfaction
    • Maintain effective communication and coordination with kitchen and back-of-house teams
    • Collaborate with other departments to deliver seamless, resort-wide guest experiences
    • Manage and review reservations for the [dining venue]
    • Utilize the POS system for order entry, payment processing, corrections, voids, and end-of-day reporting
    • Maintain POS expertise, including the entry of new menu items and system updates
    • Organize, maintain, and ensure cleanliness of all FOH and service areas
    • Monitor and adjust staffing levels based on business needs and forecasted volume
    • Ensure proper sanitation and housekeeping throughout all F&B areas
    • Attend and participate in staff meetings, trainings, and events as required
    • Ensure proper handling and reporting of guest accidents and safety-related incidents
    • Recognize and manage potentially intoxicated, disruptive, or inappropriate guests with urgency and professionalism
    • Support additional front-of-house or cross-departmental duties as assigned

• Qualifications, Skills & Educational Requirements:
  • Education & Experience
    • Associate’s degree in restaurant or food service management or a minimum of 3 years of supervisory or management experience in a high-volume, fine dining environment
    • Experience in high-end or fine dining settings strongly preferred
    • Comprehensive knowledge of the food & beverage industry
    • Ability to work evenings, weekends, and holidays required
  • Leadership & Professionalism
    • Leads with intention, integrity, and purpose
    • Demonstrates strong team leadership and the ability to foster a collaborative work environment
    • Maintains composure and clear thinking under pressure, resolving issues with sound judgment and professionalism
    • Consistently polished, well-groomed, and professional in appearance and demeanor
    • Maintains confidentiality and discretion with guest information, staff relations, and internal operations
  • Service & Communication
    • Exceptional guest service skills with a focus on creating elevated, personalized experiences
    • Friendly, approachable, and able to build strong rapport with guests, staff, and leadership
    • Courteous and composed during high-pressure or challenging guest interactions
    • Takes pride in thoughtful, detail-driven service that reflects Mirbeau’s elevated hospitality standards
    • Excellent verbal and written communication abilities
    • Strong, articulate communicator with the ability to lead and motivate a team
    • Highly organized and detail-oriented, with strong multitasking capabilities

• Employee Perks and Company Incentives:
  • Discounted rates for services and retail items within the spa!!
  • 401K with company match
  • Medical, Dental, Vision and Life Insurance Plan
  • Employee Assistance Program and Resources
  • Paid time off for full-time AND part-time employees!!
  • Holiday Pay
  • Career advancement potential within the company
  • Anniversary Program!!
  • Work Performance Incentives
  • And more!!!

Are you ready to lead where only the best of the best belong?

Come find your balance- and your future- with us.