Food and Nutrition Services Call Center Associate

Non-Clinical - Food and Nutrition Services/Call Center Associate

Location: West Hollywood, CA

Onsite Flexibility: Onsite

Contract Details

• Position Type: Contract
• Contract Duration: 3 months
• Pay Rate: $18.00 / Hour (USD)
• Shift / Schedule: Rotating 5x8; shifts between 6:00 AM and 8:00 PM, with weekends and holidays a possibility
• Work Authorization: Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Job Summary

This is a 100% onsite position and cannot be done remotely. The Call Center Associate in Food and Nutrition Services serves as an ambassador and facilitator of food services on the patient care unit, supporting the coordination of menus, services, and information used by food service staff, dietitians, and diet technicians in the care of patients.

Key Responsibilities

• Review and modify patient menus by adding, deleting, or substituting food items in accordance with physicians' and dietitians' orders and restrictions.
• Seek and apply knowledge of food and human nutrition within the scope of assigned responsibilities when modifying the menu and/or responding to patients' stated preferences/intolerance. Appropriately seek guidance and support from a Registered Dietetic Technician where complexity of the diet exceeds knowledge base.
• Obtain menu selections at the patient's bedside or over the phone, assuring compliance to the physician's diet order and departmental guidelines for menu correction. Explain menu modifications/substitutions to patients, such as sodium restriction.
• Act as ambassador and facilitator of food services on the patient care unit by contributing to the coordination of menus, services, and information used by food service staff, dietitians, and diet technicians in the care of patients.
• Perform routine clerical and nutrition care functions on the unit to include collection and data entry of patient menu selections and food preferences/intolerances, processing and validation of diet orders, and maintenance of the menu materials in the units.
• Orient patient to the menu system and services offered by the department.
• Seek feedback on patient satisfaction by asking visitation questions, resolving concerns promptly, and communicating issues of concern to the leadership for action as appropriate.
• Provide input and patient feedback on acceptance of menu items to assist in development of menus and/or new food items.

Required Skills

• Proficiency with technological devices (computer/tablet/smartphone)
• Previous call center experience
• Food service/delivery experience

Preferred Skills

• Experience as a diet clerk/aide in an acute care setting
• Knowledge of therapeutic diets

Education Requirements

• High school diploma (HSD) or GED required
• Associate's or Bachelor's degree in Nutrition or related field (preferred)

Benefits

• Medical, Vision, and Dental Insurance Plans
• 401k Retirement Fund

Important Notes

• Must have two completed references before submitting.

About the Client

This client is a leading healthcare organization operating a major acute care medical center in the Los Angeles area, serving a large and diverse patient population. The facility employs thousands of clinical and non-clinical professionals including dietitians, diet technicians, patient services representatives, food and nutrition services staff, and administrative coordinators who collaborate to deliver patient-centered care across a full range of inpatient services.

About GTT

GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. We highly value diverse and inclusive workplaces and support Fortune 500 organizations across banking, financial services, technology, life sciences, biotech, utilities, and retail sectors throughout the U.S. and Canada.

Job Number: 26-09406

Industry: Healthcare