Job Purpose
The purpose of the Food & Beverage Manager is to oversee, control and administer all Food & Beverage outlets maintaining and exceeding Swati Hotels and Brand Standards in each outlet.
Supervisory Responsibilities
Directly or indirectly supervises associates and/or supervisors. Carries out supervisory responsibilities in accordance with the organization's policies, procedures and applicable laws. Responsibilities include but are not limited to: interviewing, hiring, and training associates; planning, assigning, and directing work; appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems.
Major Responsibilities
Ensures that each Guest receives outstanding Guest Service by providing a Guest friendly environment which includes greeting and acknowledging every Guest, maintaining outstanding standards, solid product knowledge and all other components of Guest Service.
Empowered to guarantee total guest satisfaction, display hospitality and professionalism to our guests at all times, take pride in representing Swati Hotels professionally with our guests and assuring that all transactions with guests are handled in a legal and ethical manner.
Understands and apply all property safety and security procedures to maintain a secure and safe environment for associates and guests at all times. In the event of an accident or emergency, gets medical attention if necessary and contacts the GM or Human Resources immediately.
Maintains a favorable working relationship with all company associates to foster and promote a positive working environment.
Essential Job Functions
Understand and apply all hotel safety and security procedures to maintain a secure and safe environment for employees and guests at all times. In the event of an accident, get medical attention if necessary and contact GM or MOD. Responsible for making sure a Workerâ€s Comp or General Liability claim is filed within 24-hours.
Maintain an organized and efficient Food & Beverage Department.
Determine, communicate and monitor achievement standards and standards of performance on a timely basis.
Handle disciplinary action and counseling sessions as necessary.
Work in a fast paced and customer service oriented environment; perform duties under pressure and meet deadlines in a timely manner.
Help oversees operation of all food and beverage operations and kitchens.
Knowledgeable of computer terminal, POS System, Delphi, and Time and Attendance.
Attend BEO, Staff and Food & Beverage Meetings.
Handle accounting for all purchases and inventory.
Analyze and monitor day-to-day operation reports, monthly and yearly financial statements, labor costs.
Perform Special projects as necessary for the General Manager and/or Resource Center.
Communicate with other Managers regarding internal events.
Handle planning and execution of hotel sponsored events as required.
Taste food and beverage products from all areas, to ensure quality and consistency.
Market ideas and promotions (strategies) in the F&B Department.
Handle customers who are satisfied or dissatisfied with any service provided in the F&B area.
Oversee all formal or informal disciplinary action regarding any F&B associate.
Monitor F&B Computer POS systems; Assists in monitoring of cashier procedures.
Accountable for beverage cost for outlets.
Work job responsibilities of associates when business dictates.
Handle Manager on Duty Responsibilities as required.
Maintain communication with the Executive Chef on developing and creating menus, culinary organization and procedures.
Other Duties and Responsibilities
Complies with Company Standards of Service as outlined for Swati Hotels.
Projects a favorable image of Swati Hotels to the public at all times.
Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
Treats guests, vendors, customers and co-workers with professionalism and respect at all times.
Completes Departmental, Swati Hotels and Brand standards training as assigned.
Maintains a clean and neat appearance at all times.
Must be able to work flexible work hours/schedule including evenings, weekends and holidays.
Abide by all State, Federal and Corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests to ensure all laws are being followed.
Nothing in this job description restricts managementâ€s right to assign or reassign duties, work hours and/or responsibilities for this job at any time.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Experience/Education
Minimum of Five (5) years Food & Beverage and Hotel experience. Must have previous management in a property of similar size and nature; must have Food & Beverage product and equipment knowledge.
Certificates & Licenses
Valid State Driverâ€s License (anyone driving a Company vehicle or required to drive as a part of their job); Others required by Brand Standard and/or State Law.
Computer Skills
As required by Brand Standard and Company standards
Language Ability
Ability to speak effectively with customers and/or associates. Ability to write clearly and legibly.
Math Ability
Able to perform basic to complex math problems.
Reasoning Ability
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Work Environment
The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work for this position is usually performed in a climate-controlled environment. However, the associate may be required to work outside in extreme heat, cold, rain, wind or inclement weather as the demands of the position so dictate.
Physical Demands
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The associate is occasionally required to sit, climb or balance and stoop, kneel, or crouch. The associate is occasionally required to lift up to 40 pounds. The associate is constantly required to walk and work with hands and arms up to several hours at a time. While performing the duties of this job the associate is constantly required to use their vision to perform an activity such as but not limited to determining the accuracy, neatness, attention to detail, and thoroughness of the work assigned. They are also constantly required to talk and/or hear.
Receipt and Acknowledgment
I acknowledge and understand that:
THIS DOCUMENT DOES NOT CREATE AN EXPRESS OR IMPLIED CONTRACT OF EMPLOYMENT.
The job description provides a general summary of the position in which I am employed, hat the contents of this job description are job requirements and, at this time, I know of no limitations which would prevent me from performing these functions with or without accommodation. I further understand that it is my responsibility to inform my supervisor at any time that I am unable to perform these functions. Job duties, tasks, work hours and work requirements may be changed at any time due to business demands, by the Company. Acceptable job performance includes completion of the job responsibilities as well as compliance with the policies, procedures, rules and regulations of Swati Hotels. I have read and understand this job description as outlined herein. I have been allowed to ask questions in order to clarify any points listed on this job description.
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