Food & Beverage Manager

Benefits:

• Referral Bonus Program
• Life Insurance
• 401(k)
• 401(k) matching
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Competitive salary

Overview:
The Food & Beverage Manager will be responsible for leading and overseeing both the daily kitchen operations and the front of the house operations to ensure all guests have a great drinking and dining experience with Holiday Inn KCI in our casual dining establishment, Burger Theory! 

Primary Duties and Responsibilities:

• Manage service aspects in all food and beverage assigned areas and events. 
• Ensure customers receive a great dining experience by acknowledging, greeting, and thanking all guests; resolve situations involving unhappy customers using de-escalation tactics. 
• Understand and respond to customer’s needs and ensure a high level of guest satisfaction.
• Confirm that all service staff are in proper uniform and adhere to the Hotel's appearance standards each shift.
• Ensure all franchise-required training is completed for all new F&B staff within the required time frame, and validate training via written and oral testing.
• Oversee the hiring, management, and training of restaurant staff in accordance with Hotel's standards of quality and service.
• Create, maintain, and distribute weekly staff schedules; communicate changes as necessary.
• Perform “cost-out” reporting of all schedules, comparing "plan" to "actual".
• Perform weekly F&B revenue reporting, comparing “plan” to “actual”.
• Conduct pre-shift, pre-meal, and/or pre-event meetings with all necessary staff members; ensure consistent communication within the department.
• Create marketing/promotional plans and activities to drive top-line revenue for the F&B operations.
• Create and report the “cost-out” of all menus for restaurant and banquet areas, revise quarterly or as needed, and ensure budgeted costs are realistic and attainable.
• Evaluate and supervise staff performance; carry out disciplinary action as needed per the Human Resources Department.
• Monitor inventory of kitchen products and supplies; prepare and place weekly food and beverage product orders.
• Other duties as assigned.

Qualificationsand Requirements:

• 1 year experience minimum in a Restaurant/Kitchen Management role required!
• This is a very “hands-on” role and the qualified candidate will be able to jump in, take initiative, and maintain composure in a fast-paced environment.
• Excellent verbal communication skills are required.  
• Must speak English fluently and be able to write in Basic English.
• Food Handlers Card or ability to obtain one
• ServerSafe Card  or ability to obtain one
• Must have a high level of stamina to work on feet for extended periods.
• Must be able to frequently lift/carry objects up to 25 lbs., and occasionally lift/carry objects up to 50 lbs.

Schedule:

• Full-Time
• Holidays as needed
• Flexible availability, including weekends & evenings, is a bonus!

IHG One Pass Perk:
As a member of the IHG Family of brands, Holiday Inn KCI Airport/Atwell Suites KCI employees are eligible to book discounted stays at IHG-branded hotels around the world using the IHG One Pass Program! Even more exciting, you can also share your benefits with the people you care about most.With the IHG One Pass program you get to select Pass Holders – your Plus One shares many of the same benefits you get, and Five Friends share access to the IHG One Pass Friends Rate.