Food & Beverage Manager

ESSENTIAL JOB FUNCTIONS:

• Under the guidance of the General Manager, operate member dining areas to specifications, upholding high standards, impeccable service and delivering a unique above and beyond mentality.
• Ensure service style and standards are met, and guest expectations are exceeded.
• Identify customer needs and respond proactively to all of their concerns.
• Monitors guests and internal feedback and takes corrective action as required ensuring the highest level of guest satisfaction.
• Be proactive in developing innovative ideas to facilitate the continual delivery of exceptional quality product.
• In conjunction with the General Manager, lead F&B team by training and appraising talented personnel.
• Oversee staff in dining rooms, member common areas.
• Create shift for biweekly activities.
• Maintain effective working relationship with food and beverage management, staff and all departments.
• Attend daily morning or afternoon meeting with other department managers to gather information on the house and help communicate that to the staff.
• Gather information about the members and relaying to front desk for input.
• Report on management regarding sales results and productivity.
• Act as a brand ambassador on Miami property as well as other restaurant news.
• Continually thrive for a better understanding and education on restaurant offerings, be they food, liquor or another beverage.
• Act as a liaison between the community and the operation.
• To follow all company/bar safety rules, policies, and procedures.
• Comply with health, safety, and sanitation regulations, and alcohol awareness standards.
• Performs related duties as required.

REQUIRED LICENSE/QUALIFICATIONS/KNOWLEDGE:

• Minimum of three (3) years of experience in a similar position.
• Must be able to speak, hear, understand, read, and write the English language.
• High school diploma.
• Food Handler Card.
• A general knowledge and understanding of Miami current events, cultural and culinary happenings.

PREFERRED LICENSE/QUALIFICATIONS/KNOWLEDGE:

• F&B Manager experience in luxury resort, hotel or upper fine dining restaurant.
• Knowledge of training new hires and continuing education of current staff on food, wine and cocktail specifications.
• Experience with inventory and ordering of restaurant goods.
• Understanding of Department of labor standards.

SKILLS/APTITUDES:

• Excellent communication skills (verbally interacts with management, team members and guests.)
• Must be proficient in Microsoft applications (Excel/Word/Outlook).
• Must have proven leadership skills and teambuilding skills.
• Must have a strong customer service aptitude.
• Ability to work well in stressful, high-pressure situations in a fast-paced environment.
• Ability to accept constructive criticism and work calmly and effectively under pressure.
• Ability to implement and uphold service standards.
• Ability to prioritize and organize work assignments.
• Capable of analyzing business outcomes and scheduling appropriately.
• Conflict resolution sensibility, both with staff and guests.
• Willingness to learn, especially information that may not be F&B related.

PHYSICAL REQUIREMENTS:

• Ability to speak and hear, vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Constant walking, sitting, and standing.
• Be able to work in a standing position for extensive periods of time.
• Be able to reach, bend, stoop
• Frequently lift up to 35 pounds.

WORK ENVIRONMENT:

• The noise level in the work environment usually is loud.
• The employee may be exposed to the risks associated in attempting to resolve issues with difficult guests.
• Work flexible hours that may include mornings, evenings, weekends, nights and/or holidays.

WHAT WE OFFER:

• Competitive pay (based on experience) with annual performance evaluations
• Employer-subsidized medical, dental, and vision insurance
• Company-funded $25K in Life insurance and $1K/mo. in long-term disability coverage
• Optional additional Disability, Life and AD&D, Critical Illness, and Accident Insurance options
• Company-funded Employee Assistance Program for life and mental health resources
• Paid Time off package plus 7 paid Holidays
• EOS Family Matters Program of 3+ months fully paid parental leave for new parents
• 401K employer match up to 4% of salary
• Discounted employee and family hotel rates as low as $59 per night at EOS Hospitality portfolio locations
• Discount of 50% Off F&B at EOS Hospitality portfolio locations during travel
• Pathways for growth and professional development including training and tuition reimbursement
• Incentive opportunities for both hourly and managerial roles
• Supportive, open workplace culture with flexible and understanding work-life equality