Food & Beverage Manager

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

At the Pullman Miami Airport we pride ourselves on being the best employer in the area. What sets us apart? Our culture, full benefit plans, including 401k with a company match and our lucrative bonus programs, to name a few. We are looking for talented people who have a genuine passion for service. Our Core Values involve personal development, people, and a desire for wanting them to succeed. We believe each member of our team has a key part to play in our delivery of outstanding service and memorable experiences for each guest. We want a Resort that people want to come to, not through. Find out today what a career with Pyramid Hotel Group at the Pullman Miami Airport can mean for you!

What you will have an opportunity to do:

The Food & Beverage Manager will oversee the daily operations of Tavolo Restaurant, the Lobby Bar and the Coffee Club, ensuring exceptional guest experiences, operational efficiency, and financial performance. In addition, the role will provide leadership to the Assistant Banquet Manager, supporting banquet operations and ensuring seamless coordination between outlets and events.

Reporting directly to the General Manager, this position is not a member of the Executive Committee but will work closely with department heads to deliver a consistent and high-quality guest experience across all food and beverage operations.

Operations

• Lead the day-to-day operation of Tavolo Restaurant, the Lobby Bar, and the Coffee Club.
• Maintain high service standards and ensure consistent guest satisfaction.
• Monitor cleanliness, presentation, product quality, and compliance with brand standards.
• Support banquet operations through the leadership of the Assistant Banquet Manager and collaborate on event execution.
• Ensure all health, safety, sanitation, and liquor regulations are consistently followed.

Team Leadership

• Coach, mentor, and develop supervisors and front-line Team Members.
• Foster a positive, engaging, and service-oriented work environment.
• Participate in recruitment, onboarding, training, scheduling, and performance management.
• Build a culture focused on accountability, teamwork, and continuous improvement.

Financial & Commercial Performance

• Assist in developing and managing departmental budgets.
• Monitor labor costs, productivity, food cost, and beverage cost.
• Identify opportunities to increase revenue and improve profitability.
• Review daily, weekly, and monthly operating results and implement corrective actions when needed.
• Support inventory management, purchasing, and cost control initiatives.

Guest Experience

• Maintain a visible presence during service periods.
• Respond promptly and professionally to guest feedback and service recovery situations.
• Continuously seek opportunities to elevate the dining and beverage experience.

Collaboration

• Partner with Sales, Front Office, Kitchen and Housekeeping teams to ensure smooth hotel operations.
• Support hotel initiatives, promotions, and special events.
• Contribute ideas that enhance guest satisfaction and drive outlet performance.

What are we looking for?

• Minimum 3-5 years of progressive Food & Beverage leadership experience in hotels or upscale restaurants.
• Previous experience managing a restaurant and bar operation; hotel experience is strongly preferred.
• Experience supervising multiple outlets is an asset.
• Banquet experience is preferred, although direct banquet management will be supported by the Assistant Banquet Manager.
• Strong leadership, communication, and organizational skills.
• Solid understanding of food and beverage financials, labor management, and cost controls.
• Ability to lead by example in a fast-paced, guest-focused environment.
• Proficiency with POS systems (Silverware knowledge is a plus) and Microsoft Office.
• Must speak English fluently. Bilingual is a plus.
• Flexible schedule, including evenings, weekends and holidays

Compensation:

$62000

• $65000

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.