Job Summary:
Responds to and service guests needs and conducts friendly conversation in the interest of selling the hotel. Prepares, serves and cleans Breakfast/Banquet during your assigned hours for hotel guests. Ensures a clean, sanitary and attractive kitchen, serving area, pantries, pre-function, conference rooms and pool, as well as the hotel corridors and vending areas to ensure guests experiences as positive.
Responsibilities:
- Provide personalized, friendly service to our guests.
- Certified in Food Safety and Handling per class availability.
- Notify manager of low inventory of any food items and supplies needed.
- Occasionally assist with orders/purchase of supplies necessary to perform job.
- Prepare food items for service at breakfast according to occupancy efficiently and attractively.
- Maintain a constant and complete stock of food and beverage items during breakfast hours.
- Set up service areas each day as directed by manager.
- Clear and clean tables as they are vacated during breakfast hours. Plus assist caterers with clearing of dishes and prep areas.
- React immediately and safely to all spills and accidents in all work areas.
- Wash all serving equipment and store away each day.
- Properly return all reusable food items to storage each day.
- Knowledge of fire alarm and evacuation procedures.
- Keep the pantry and breakfast storage area clean, safe and sanitary.
-Must be CPR certified, SDS trained, and completed AWAIR program
- Maintain a clean and attractive work area, uniform and person.
- Clean lobby and corridors; wipe down tables/chairs, dust fixtures/window sills/baseboards, empty trash and mop/vacuum.
- Clean, set and prepare for events per manager and Banquet Event Orders.
- Wash and put away all dishes if working in Banquet or in Breakfast Dish Room.
- Maintain a clean and orderly area during Breakfast serving hours.
- Complete any special tasks assigned by management.
- Complete knowledge of all hotel policies, services and amenities.
- All duties must be carried out in a safe manner.
- Be flexible and adaptable to the changes and stress that will occur on your job
- Employee must treat everyone with dignity and respect.
- Keep confidential the business functions of the company including, but not limited to, financial status, customer/guest information, employee issues, etc.
-Maintain effective operational communication with management.
-Operationally proficient in tending Bar, following ZMC alcohol regulations and handling cash transactions.
- Set tables, linens, chairs, AV equipment, break items and all other preparation for functions.
Qualifications:
- Highly organized.
- Must be able to work the majority of the shift in a standing position, constantly moving, and able to lift 30 pounds.
- Strong Guest Service Skills
- Must have attention to detail and be customer service oriented.
- Ability to communicate satisfactorily with guests, management, and co-workers.
Benefits/Perks:
- Medical, Dental, Paid time off, 401(k) for full-time employees
- All employees get discounts on hotel’s outside of their hotel they work in
- Opportunities for bonuses
- $250 referral bonus for you and a referred associate
- Daily Pay: access to your already earned wages before payday