Food & Beverage Operations Manager
As Food & Beverage Operations Manager, you will work closely with other operational managers to enhance processes, efficiency, and service. The candidate will have a proactive approach to hospitality and will constantly strive to innovate and implement new ideas to enhance our service product. This leader will be overseeing Opaline Bar & Brasserie, In-Room Dining, Banquets, and Refreshment Center outlets.
What is in it for you:
- Competitive salary
- Paid Time Off
- Medical, Dental and Vision Insurance, 401K
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
What you will be doing:
Reporting to the Director of Operations, responsibilities and essential job functions include but are not limited to the following:
- Active floor management, driving the service vision within Banquets and Outlets to build guest loyalty and outstanding service results.
- Focus on creating revenue driving ideas and opportunities to engage and innovate with both the local market and in-house guests.
- Ensure that all ambassadors are trained and held accountable for brand standards and that ambassadors are always reflective of our grooming standards and in a clean and proper uniform.
- Manage and develops audit programs of brand standards and completes coaching sessions with ambassadors.
- Consistently has a presence with our ambassadors in the F&B areas while balancing the administrative needs of the position.
- Ensure departmental schedules reflect our service commitments, ambassador needs, and business-productivity commitments.
- Take responsibility of the cleanliness, maintenance, and storage procedures of the operations
- Participate in ordering, inventory, and monitors use of supplies.
- Execute opening and closing checklists.
- Review daily reports (Arrival, VIP, Group Resumes, etc.) and communicates all special requirements and monitors execution.
- Conduct daily shift briefings ensuring that our ambassadors are well informed and prepared to deliver outstanding service.
- Ensure proper cash handling procedures are followed and Accounting standards are adhered to.
- Ensure a safe and healthy work environment for both ambassadors and guests.
- Oversee day to day operation of F&B areas in collaboration with other managers.
- Other duties as assigned
Your experience and skills include:
- Three - five years progressive Food and Beverage Management and Operations experience in a luxury Hotel setting an asset
- Computer knowledge, particularly POS (Silverware) and Microsoft Office an asset
- Hands on management style with ability to prioritize and lead through example
- Strong organizational skills
- Excellent interpersonal skills, with great communication ability
- Must be available to work afternoon/evening shifts and weekends.
Physical Aspects of the Position (include but not limited to):
- Constant standing and walking throughout shift
- Frequent lifting and carrying up to 50 lbs
- Occasional kneeling, pushing, pulling, lifting
- Occasional ascending or descending ladders, stairs, ramps
Your team and working environment:
- Opportunity to work with a diverse group, representative of over 20 countries worldwide
- Experienced group of individuals to train and hone innate skills and abilities
- You may be required to work rotating mornings, evenings, holidays and weekends. Submission of your application to Sofitel Washington DC Lafayette Square indicates that you are able to meet these requirements as needed.
Note: Must be legally authorized to work in the U.S.A. Sofitel Washington DC Lafayette Square is unable to assist with work authorization.