Job Description
- Resolve customer complaints/concerns regarding customer service.
- Assist with scheduling of adequate staff, assign work duties.
- Oversee training for staff in customer service, work procedure and policy.
- Observe and evaluate staff and work procedures to ensure quality standards and excellent customer service.
- Make recommendations for improvements on employee performance and quality service.
- Record physical bar inventory at the beginning of each month.
- Work closely with F & B Director and Managers on special events in bar lounge, convention center/bar, showroom and outdoor catering events.
- Monitor all coupons, discounts and receipts, ensuring all sales are registered.
- Monitor all voids, refunds, and till procedures for accuracy and procedure compliance.
- Other related duties assigned or requested by F & b direct and Managers.
Numbers & Facts
| Location | Harris, Michigan |
| Website | https://www.islandresortandcasino.com/employment |
Skills
Business Performance Managementunmatched
Catering Servicesunmatched
Customer Support/Serviceunmatched
Food and Beverage Industryunmatched
Inventory Reportsunmatched
Performance Reviewsunmatched
Physical Inventoryunmatched
Quality Metricsunmatched
Resolve Customer Issuesunmatched
Salesunmatched
Staff Trainingunmatched
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