Food & Beverage Supervisor At Shark's Tooth Golf Club

Job Summary

The Food & Beverage Supervisor assists in ensuring that Servers, Bartenders, Food Runners, and Greeters deliver efficient service with a high level of professionalism and courtesy. This role works closely with the Restaurant Manager to support new staff training, shift lineups, associate development, and the implementation of customer service standards. The Food & Beverage Supervisor serves as a liaison between front-of-house and kitchen teams to ensure clear communication, proper order timing, and a seamless guest experience. This position also assists in addressing and resolving guest concerns as needed to maintain positive guest relations.

Primary Responsibilities & Essential Functions

• Plan, supervise and control various operations, working closely and supporting the Food & Beverage manager
• Anticipate guest needs, respond promptly, acknowledge all guests and resolve complaints, ensuring guest satisfaction
• Ensure the correct set up for functions and bookings for the day
• Maintain excellent product knowledge
• Manage waiters, barman and runners by ensuring the smooth running of the floor and that duties are carried out in a professional and timeous manner
• Conduct service briefings and constant effective communication with managers and supervisors regarding any guest or staff issues
• Encourage and motivate staff with a positive attitude
• Ensure all front of house staff adhere to the company code of conduct and standard operating procedures
• Monitor staff service levels to establish any areas that require attention or further training and provide training where required
• Ongoing menu and beverage training as well as developing regular tests.
• Prepare weekly staff rosters if needed
• Monitor and authorize staff clock in and clock out procedures
• Assist the Food & Beverage Manager with HR related matters
• Operate POS (point of sale) and maintain security of system
• Follow the correct cash up and management of bills and house accounts, including cash and credit card transactions
• Prepare reports for the Food & Beverage Manager
• All other duties as assigned