The Verve Hotel Boston Natick, Tapestry Collection by Hilton, is seeking a Food & Beverage Supervisor responsible for supervising and coordinating food and beverage service in hotel outlets and banquet operations. This role supports the Food & Beverage Manager and Banquet Manager to ensure exceptional guest service, adherence to operational standards, and efficient daily operations in a fast-paced hotel environment.
Key Responsibilities
- Supervise restaurant, lounge, and banquet service staff
- Manage daily shifts and oversee outlet and banquet functions
- Assist with training, mentoring, and evaluating team members
- Ensure service standards, cleanliness, and appearance guidelines are maintained
- Handle guest interactions and resolve concerns to ensure guest satisfaction
- Support administrative duties, shift reports, and departmental meetings
- Enforce cash handling and closing procedures
- Maintain high visibility during service periods
Qualifications
- Previous supervisory experience in a hotel food & beverage setting
- Outlet and banquet experience preferred
- Ability to work flexible schedules including nights, weekends, and holidays
- Ability to stand, walk, lift (35–50 lbs), and perform physical duties required in a hospitality environment
- Strong communication, leadership, and guest service skills
- Ability to handle cash and credit transactions and use point-of-sale systems
Benefits
- Compensation: $22.00 - $22.00 per hour, paid bi-weekly
- Medical, dental, and vision insurance
- Voluntary life insurance
- Optional supplemental insurance plans
- 401(k) retirement plan
- Paid personal and vacation time
- Hotel team member travel discounts
- Career growth and advancement opportunities
- Free parking
About Us
The Verve Hotel Boston Natick is committed to delivering exceptional guest experiences and fostering a collaborative, high-performance culture. Our team values innovation, community engagement, and professional excellence.
We are an Equal Opportunity Employer.