Food & Beverage Supervisor (PM Shift)

FOOD & BEVERAGE SUPERVISOR (PM Shift)

Reports to Director of Food & Beverage / Restaurant Manager; position is non-exempt.

WHO YOU ARE

You're the kind of leader who thrives on the floor - present, observant, and always two steps ahead. You're equal parts coach and problem-solver, known for keeping service running smoothly while motivating your team to deliver thoughtful, elevated guest experiences. You take pride in knowing your menus, your beverages, and your people, and you understand that great hospitality is built through consistency, care, and collaboration.

You're highly organized, comfortable juggling multiple priorities, and you bring a calm, professional presence even in fast-paced environments. You believe in leading by example and understand that the best guest experiences start with engaged, supported associates.

THE ROLE

The Food & Beverage Supervisor plays a critical role in supporting daily restaurant, bar, and banquet operations while upholding Aparium's Standards of Service. Reporting to the Director of Food & Beverage or Restaurant Manager, this position bridges leadership and execution - ensuring service excellence while developing team members and supporting operational goals.

This role requires someone who isn't afraid to roll up their sleeves. Aparium leaders are expected to be both strategic and hands-on, identifying opportunities for improvement and personally ensuring issues are resolved. As a growing hospitality company rooted in Translocal Hospitality, flexibility, curiosity, and collaboration are essential.

WHAT YOU WILL DO

• Uphold and model Aparium's principles of People, Place, and Character, ensuring your team consistently delivers warm, authentic, and thoughtful service.
• Supervise daily food and beverage operations across restaurant, bar, and banquet environments as needed.
• Maintain thorough knowledge of all menus, including ingredients, preparation methods, descriptions, and daily specials.
• Demonstrate expert knowledge of wine, cocktails, beverage service, and proper stemware usage.
• Present menus and make thoughtful recommendations to enhance the guest experience.
• Utilize the hotel's POS and computer systems to ring sales, print and close checks, and complete end-of-shift reporting.
• Assist with associate scheduling, payroll support, and daily labor coordination.
• Conduct monthly inventories of china, glassware, silverware, linens, and food and beverage items at the direction of the Executive Chef or Food & Beverage leadership.
• Support training, coaching, and development of associates; lead with clarity, respect, and accountability.
• Handle guest concerns and operational challenges with professionalism, discretion, and a solutions-focused mindset.
• Maintain compliance with all hotel and departmental policies, service standards, and safety procedures.
• Collaborate with Culinary, Hotel Operations, and Food & Beverage leadership to ensure seamless service.
• Support other food and beverage departments as needed to ensure operational success.

HOW YOU LEAD

• Provide hands-on coaching and guidance to associates, fostering a positive, inclusive, and accountable team culture.
• Communicate clearly and respectfully with peers, managers, and direct reports.
• Lead with confidence, humility, and consistency - inspiring trust and collaboration.
• Maintain professionalism when handling confidential or sensitive matters.
• Demonstrate strong organizational skills and the ability to meet deadlines while maintaining a guest-first mindset.

WHAT YOU WILL NEED

• Minimum of two (2) years of Food & Beverage Supervisor experience
• Strong working knowledge of food, wine, cocktails, and beverage service
• Understanding of service excellence, labor control, merchandising, maintenance, and basic accounting principles
• Computer proficiency, including POS systems and scheduling tools
• Excellent verbal and written communication skills in English
• Ability to multitask effectively in a fast-paced environment
• Flexibility to work varied schedules, including nights, weekends, and holidays as business needs require

WHO WE ARE

Hotels done differently. It's not just a slogan or catchphrase, it is who we are in everything we do. We believe in the power of People, Place and Character; ensuring our properties are a place where individuals are valued and celebrated as a tribute to the neighborhoods and the people of the communities in which we operate; elevating our associates' pride in who they are, where they live and who we serve.

Since its founding, Aparium has grown into a new kind of hotel brand, one that ventures off the beaten path, both geographically and philosophically. It is a sophisticated hotel brand known for its singular ability to combine the business acumen of large hospitality companies with the charm of boutique hotels, bringing the disparate forces together in bustling, smaller markets.

Located in the heart of Old Town Alexandria, Hotel Heron offers guests the opportunity to see Old Town from a new vantage point. With Washington, DC just minutes away, Hotel Heron acts as a flag in the sand just across the river, beckoning travelers to explore beyond the National Mall and Monuments to discover a city ripe for its new renaissance. Originally opened in 1926 as the George Mason Hotel, this adaptive reuse combines the iconic inn with an adjacent new building that houses a modern event space and elevated guest rooms. This chic 134 room boutique hotel is home to a signature ground floor restaurant serving hearth inspired Mid-Atlantic cuisine, a cozy craft cocktail bar hidden in the heart of the hotel, and an open-air seasonal rooftop bar with unparalleled views of the Potomac. Elevated amenities include a state-of-the-art fitness center and meeting spaces designed for socializing, co-working, creating, eating, drinking, and relaxing. The hotel brings together world travelers and neighbors alike while showcasing Alexandria's rich legacy and knack for innovation through thoughtful touches from local businesses and artisans.

As an Equal Opportunity Employer, Aparium Hospitality Services celebrates diversity and is committed to creating an equitable and inclusive environment, and sense of belonging for all employees. We do not discriminate and believe every individual should be proud of who they are, where they come from and take pride in who we serve.

Hotel Heron participates in the Department of Homeland Security's E-Verify program.