Food Market Operations Supervisor

Saint Paul, Minnesota

1 day ago

Job Description

Position: Food Market Operations Supervisor

Hiring Range: $30.61-$36.74/hour, commensurate with experience
Schedule: The anticipated schedule is Monday through Friday, approximately 8:30 a.m. to 1:00 p.m., with occasional adjustments
Location: In person, St. Paul

WHO WE ARE

For more than 129 years, Neighborhood House has partnered with families in St. Paul to ensure access to essential services, including food, housing, education, and opportunities. Today, we serve more than 30,000 individuals annually across six neighborhoods, striving for a community where everyone can thrive.

ABOUT NEIGHBORHOOD HOUSE’S FOOD SUPPORT PROGRAM

In our Food Support program, nearly 1,000 families access the food they need at Neighborhood House each month. In each of our two markets, we strive to provide nutritious and culturally connected food so that families can choose the food they are excited to cook and eat. Neighborhood House also offers year-round fresh produce distributions, SNAP eligibility screening and application assistance, and other food access supports. Food rescue partnerships help us increase the variety and quantity of food available while reducing food waste.

POSITION SUMMARY

The Food Market Operations Supervisor oversees back-of-house operations for Neighborhood House’s two food markets, including supervising operations staff and food rescue drivers. This role oversees inventory, backstock audits, receiving, stocking, storage, and opening and closing procedures, and partners with the Food Market Buyer/Receiver to adjust weekly order guides based on inventory and market needs. The supervisor also ensures equipment, documentation, food-safety practices, and storage systems meet operational and regulatory requirements while supporting smooth and reliable food distribution.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Supervision

Supervise the Food Market Operations (Back of House) staff, ensuring operations run effectively and align with Neighborhood House goals.
Develop and maintain weekly schedules for operations/back-of-house staff within established staffing plans; coordinate routine and same-day coverage changes; and escalate changes affecting staffing levels, regular schedules, service hours, or multiple sites to the Manager.

Implement established work plans, procedures, and expectations set by program leadership, and ensure each team member understands their role in providing effective, welcoming, and culturally responsive food support services.
Communicate operational plans, scheduling updates, procedural changes, and program decisions clearly and in a timely manner.
Provide regular guidance, feedback, and coaching; address and document routine performance concerns; and consult with or escalate to the Manager when concerns are repeated, complex, or may require formal corrective action.
Monitor and reinforce day-to-day staff adherence to applicable food safety, program, grant, data privacy, and organizational requirements; promptly address routine concerns and escalate significant, recurring, or unclear compliance matters to the Manager.
In partnership with the Director of Volunteer Engagement, supervise Food Market Assistant volunteers at Wellstone Center and NHOM, including training, scheduling, and delegating tasks.

Program Coordination

Serve as Person in Charge for assigned Food Market shifts at either location, directing staff and volunteers, adjusting daily workflow and coverage, addressing immediate participant-service and safety concerns, and escalating significant issues to the Manager.
Oversee food stocking, inventory, opening and closing procedures, and storage
Oversee special programs and events such as annual inventory, March Food Drive, farmers market pick-ups, and Fresh Produce Distribution
Audit backstock monthly at Wellstone and NHOM Food Markets and adjust weekly order guides in partnership with the Food Market Buyer/Receiver
Ensure that all equipment/appliances are in working order to comply with license requirements
Monitor operational compliance, prepare assigned facilities, equipment, records, and processes for health and food-safety inspections, address routine concerns, and escalate significant or organization-wide risks to the Food Support Manager.

Direct Service

Support the market floor and back of house as needed, creating a welcoming environment for participants who are seeking food support and ensuring smooth operations of the Food Market
Other duties as identified for the success of Food Support and Neighborhood House.

Data and Evaluation

Collect and enter all required data, especially receiving, donation, temperature, inventory, food rescue, safety, equipment, and distribution documentation, in accordance with Neighborhood House and funding requirements

Assist the Director of Food Support and Food Support Manager in creating and tracking data for reporting and operational improvements
Prepare or assist with preparation of funding agreement program reports as requested.

Safety, Communication, and Documentation

Follow safe lifting, unloading, material-handling, food-safety, sanitation, and equipment-use procedures.
Ensure the accurate and timely completion of receiving, donation, temperature, inventory, and other required documentation.
Communicate promptly with the manager about delivery delays, product concerns, donor questions, equipment issues, safety hazards, injuries, or unusual donation volumes.
Participate in required training, team meetings, and food safety activities.
Work collaboratively with Food Support staff, volunteers, drivers, donors, vendors, and other Neighborhood House employees to support efficient daily operations.

EXPERIENCE, KNOWLEDGE, AND SKILLS

Required Qualifications

High school diploma, GED, or equivalent work experience.

At least two years of experience successfully supervising staff members.
Ability to work independently, manage assigned tasks, and respond to changing delivery and market needs.
Demonstrated ability to communicate and work effectively with people of diverse ethnic, economic, social, racial, and cultural backgrounds.
Commitment to serving families experiencing food insecurity with dignity, respect, and sensitivity.
Ability to communicate effectively in English with staff, volunteers, delivery personnel, donors, and participants.
Ability to learn and follow food safety, temperature-control, donation acceptance, sanitation, inventory rotation, and documentation procedures.
Ability to organize products and storage areas accurately and efficiently.
Strong attention to safety, cleanliness, organization, reliability, and detail.
Ability to repeatedly lift and carry items weighing up to 50 pounds and to push, pull, load, unload, and move carts, boxes, pallets, and food products.
Ability to work on one’s feet and perform physically active work for much of the workday.
Valid driver’s license, clean driving record, and ability to meet insurance requirements for operating Neighborhood House vehicles.
Must be able to pass a criminal background check.

Preferred Qualifications

Experience in grocery, warehouse, food shelf, food rescue, inventory, stocking, shipping and receiving, or a related role.
Experience using pallet jacks, carts, scales, thermometers, or other receiving and material-handling equipment.
Food handler certification or previous food safety training.
Experience working with volunteers or providing customer or participant service.
Bilingual or multilingual skills relevant to the communities served.

WORK LOCATION & SCHEDULE

This is an in-person, full-time position based in St. Paul, Minnesota, at both the Wellstone Center and Neighborhood House on Montreal. The anticipated schedule is Monday through Friday, approximately 7:30 a.m.-4:00 p.m., with occasional adjustments.

This role may require occasional evening or weekend hours to support organizational events or respond to operational needs.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands described here represent those that an employee must meet to perform the essential functions of this position successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

The employee regularly drives and enters and exits a cargo van; stands and walks for extended periods; bends, reaches, twists, pushes, pulls, and uses hands to handle boxes, carts, food products, vehicle controls, and other equipment. The employee must be able to repeatedly lift and move items weighing up to 50 pounds and safely load and unload products from different heights.

Work is performed in stockrooms and loading areas, food market receiving and storage areas, refrigerators or freezers, and outdoor environments. The employee may encounter changing temperatures, traffic, inclement weather, wet or slippery surfaces, moderate noise, and varied loading conditions.

Neighborhood House is committed to providing a work environment that is inclusive, respectful, and accessible to all employees. Reasonable accommodations will be made in accordance with the Americans with Disabilities Act (ADA) and applicable state and local laws.

BACKGROUND CHECK REQUIREMENT

Neighborhood House is required to conduct background checks on all final candidates because of our work with youth and families. We understand that past events may have occurred, and we don’t want this to deter you from applying. The outcome of background

checks does not automatically disqualify a candidate, and we are open to a conversation to discuss the results.

NEIGHBORHOOD HOUSE IS AN EQUAL OPPORTUNITY EMPLOYER

Neighborhood House is committed to attracting and retaining employees with varying identities and backgrounds. The Neighborhood House provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, gender expression or any other status protected by law.

WE’D LIKE TO MEET YOU

Don't meet every requirement listed in this job description? Do you think your experience level is not where it needs to be? Studies show that women and people of color are less likely to apply for jobs unless they believe they meet every single qualification. Neighborhood House is committed to fostering a diverse, inclusive, and equitable workplace. If you're interested in this position but your experience doesn't align perfectly with all the qualifications in the job description, we encourage you to apply anyway. The right role for you might be just around the corner.