Food & Nutrition Services Supervisor

What You''ll Be Doing

Do you have what it takes to be the next Food & Nutrition Services (FNS) Supervisor? If you are skilled in eligibility determination for FNS and have leadership skills, keep reading.

Team Wake is seeking a Food and Nutrition Services (FNS) Supervisor that brings with them leadership skills and strong FNS policy knowledge and experience. This role provides supervision and administrative oversight of the daily activities of case managers and clerical staff, and works closely with the FNS Program Manager.

Key Responsibilities:

• Supervise and direct eligibility caseworkers who determine eligibility for Food & Nutrition Services
• Ensure benefits are issued accurately and on time in accordance with established policies and procedures
• Set team and individual goals, review casework, recruit & train staff
• Interpret policy for staff or request state clarification when necessary
• Monitor employee casework regularly to maintain accuracy and compliance
• Provide training on policy updates and assist with client concerns and public inquiries
• Plan and set direction to meet program and agency outcomes
• Ensure all federal, state, and county deadlines are met and that benefits are distributed correctly and promptly

About Our Team

The Wake County Department of Social Services team is grounded in a deep commitment to connection, compassion, and community. We bring together experienced professionals who collaborate to support individuals and families through complex challenges, connect them with critical resources, and promote long-term stability. We value insight, innovation, and a solutions-focused approach, and we welcome those who are ready to contribute their expertise to meaningful, community-centered work. Join us in making a lasting difference!

The Basics (Required Education and Experience)

• Bachelor''s degree
• Three years of job-related experience
• Equivalent education and experience are accepted
• Please include ALL prior work experience on your application and resume.

Beyond the Basics (Preferred Education and Experience)

• One (1) year of current or previous supervisory experience or two (2) years of current or previous team lead experience or three (3) years of current or previous Caseworker experience
• Two (2) years of experience working in one or more of the following programs: Food & Nutrition Services, Medicaid, Energy, Childcare Subsidy, or Work First

How Will We Know You''re ''The One''?

• Intermediate or higher skill level in Microsoft Excel and utilizing office equipment and other relevant technology (software and systems) to meet business needs (e.g., Microsoft Office, NC FAST, and electronic document management system)
• Knowledge of principles and processes for providing customer service including a customer needs assessment, meeting quality standards for services, and evaluating customer satisfaction
• Expertise in applying complex policy to determine client eligibility, instructing staff in determining eligibility and monitoring eligibility determinations
• Ability to motivate, develop and direct people as they work, identifying the best people for the job
• Monitor/assess performance of oneself and other individuals to make improvements or take corrective action
• Ability to provide guidance and feedback to help an employee or groups of employees strengthen their knowledge, skills and abilities to accomplish a task or solve a problem, which in turn should improve job performance
• Ability to be relied upon to ensure that projects within areas of responsibility are completed in a timely manner
• Ability to present information to individuals; ability to convey information clearly and concisely either verbally or in writing to ensure that listener understands the information and the message
• Ability to create a work environment that encourages staff to practice respect, demonstrate open communication and promote accountability
• Knowledge of Food & Nutrition Services policy

About This Position

Location: HSC Somerset Raleigh, NC 27609

Employment Type: Regular

Work Schedule: Mon. - Fri. 8:15 am -5:00 pm

Hiring Range: 27.20 - 34.92

Market Range: 27.20 - 42.63

Please include ALL prior work experience on your application and resume.

Posting Closing Date: 7:00 pm on 9/27/2026

What Makes Wake Great

Equal Opportunity Statement

Background Check Statement

Emergency Service Worker Statement

What Makes Wake Great

Consistently ranked high among the best places to live and work in America, Wake County is the proud home to NC State University, Research Triangle Park, and the two-time Stanley Cup Champion Carolina Hurricanes, winners in 2006 and 2026. In addition to being Wake County's seat of government, Raleigh is also the center of state government, with the Capitol Building, legislature and many state government offices located in Raleigh. With an estimated population of just over 1.2 million residents, Wake County is North Carolina's most populous county. Entertainment, recreation, and art and culture abound with the North Carolina Museum of Art, JC Raulston Arboretum, and the Neuse River Trail all in the heart of Wake County. Wake County uses the Council/Manager form of government. Currently, the seven members of the Board of Commissioners are elected by district on a partisan basis and serve four-year terms. Starting in fall 2026, the Wake County Board will have seven commissioners elected by voters in their districts and two at-large commissioners elected by the whole County. The County is regarded as a fiscally responsible and well-managed government, enjoying a AAA bond rating. The County's FY2027 General Fund budget is approximately $2.28 billion, and the County has more than 5,000 full time employees. Wake County Government came in at #2 on the Healthiest Employers list for 2024. This year, US News & World Report ranked Raleigh #5 on its list of Best Places to Live, and the Milken Institute ranked Raleigh #1 on its 2025 list of Best-Performing Cities.

Equal Opportunity Statement

Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

Background Check Statement

Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer.

Emergency Service Worker Statement

In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.