Food Operations Manager 1

Role Overview

Are you passionate about delivering exceptional patient service while leading and developing high-performing teams? Do you thrive in a fast-paced healthcare environment where every meal makes a difference? 

Sodexo is seeking a Food Operations Manager 1 to join our team at Yale New Haven Health – Saint Raphael Campus, a 501-bed acute care teaching hospital in New Haven, Connecticut. This is an outstanding opportunity for an energetic, hands-on leader who enjoys building strong teams, improving the patient experience, and driving operational excellence.

The Food Operations Manager 1 will oversee daily patient meal service operations while leading a team of approximately 25–30 union frontline associates in a bedside dining environment utilizing HealthTouch meal ordering software.

If you're looking to grow your healthcare leadership career with one of the nation's leading food service organizations, we'd love to hear from you!

What You'll Do

• Oversee daily patient meal service operations in a bedside dining environment.
• Lead, coach, and develop a team of approximately 25–30 union frontline employees.
• Manage employee scheduling, payroll processing, and daily staffing needs.
• Conduct patient rounding to ensure meal satisfaction, address concerns, and provide service recovery.
• Serve as the opening or closing manager on a rotating schedule, including some weekends.
• Collaborate with fellow Patient Services Managers to ensure seamless operations and continuous process improvement.
• Build strong working relationships with nursing, dietitians, and hospital leadership.
• Monitor compliance with HACCP, Joint Commission, food safety, sanitation, and Sodexo standards.
• Foster a culture of employee engagement, accountability, teamwork, and service excellence

What We Offer

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

What You Bring

The ideal candidate will be:

• Passionate about patient service and hospitality within a healthcare environment.
• Experienced leading, coaching, and motivating frontline teams.
• Comfortable managing scheduling, payroll, and digital meal service technology such as HealthTouch or similar patient meal ordering systems.
• Experienced working in a unionized environment.
• Hands-on, organized, and proactive with strong problem-solving skills.
• Flexible and willing to work a rotating schedule, including weekend coverage.
• Committed to delivering exceptional patient experiences while maintaining operational excellence.

Who We Are

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.

Qualifications & Requirements

Minimum Education Requirement - Associate's Degree or equivalent experienceMinimum Management Experience - 2 years Minimum Functional Experience – 1 year work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.