POSITION SUMMARY: The Food Runner helps create memorable dining experiences by delivering exceptional food and service in a fast-paced, high-volume environment. As a key member of our kitchen team, they balance multiple responsibilities with efficiency, teamwork, and attention to detail, ensuring every guest has a fantastic experience. They are passionate about supporting their community, operating sustainably, and embodying MadTree's values. They will be an avid MadTree ambassador who lives the behaviors Connect, Grow, and Give a F*ck.
LOCATION: Cincinnati, OH
STATUS: Part Time
REPORTS TO: Kitchen Manager
SHIFTS: Must have availability matching status type. Availability can include a mix of weekday, weekends, days, and nights.
COMPENSATION RANGE: $15 plus tips
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Delivering a warm and welcoming experience to all guests.
- Perform table touches after food delivery to ensure guest satisfaction and address any immediate needs.
- Serving as a menu guide, offering suggestions and answering questions.
- Keeping all work areas clean, stocked, and organized.
- Delivering dine-in order(s) from kitchen to guest(s) location in an efficient and timely manner.
- Being ready and willing to help with other job-related duties and kitchen tasks as needed.
- Perform other job-related duties as assigned.
- Spend time volunteering (paid) for MadTree Impact initiatives with excitement, encouraging your teammates to do the same.
QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age or older.
- Experience in a high-volume bar and/or restaurant is strongly preferred.
- Comfort with working independently, multitasking, and maintaining efficiency and productivity with the ability to prioritize tasks and work under pressure.
SKILLS & ABILITIES:
- Food Passion: Demonstrates enthusiasm for food and positive experiences.
- Quality Focus: Maintains high standards in food presentation.
- Team Player: Works effectively in a collaborative kitchen environment.
- Organization Master: Maintains clean, efficient work areas.
- Multi-tasker: Handles multiple orders while maintaining quality.
- Communication Pro: Coordinates effectively with kitchen, service teams, and leadership, facilitating clear communication channels across all organizational levels.
- Safety Champion: Ensures adherence to food safety and sanitation standards.
- Time Management: Efficiently prioritizes tasks during service periods.
PHYSICAL REQUIREMENTS:
- Ability to stand and walk for extended periods.
- Ability to frequently lift and/or move up to 50 pounds.
- Ability to work in hot environments.
- Ability to frequently reach, bend, and use hands and arms.
- Vision abilities required by this job include close vision, distance vision, and the ability to adjust focus.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
- The work environment is usually that of a restaurant kitchen.
- The work environment includes exposure to heat, water, and cleaning chemicals.
- The employee frequently works with industrial cleaning equipment.
- The employee frequently works on wet floors.
- The position requires extended periods of standing and walking.