Job Summary: The FOOD RUNNER is responsible for the efficient and accurate delivery of Guest’s food and beverage items. This position works in concert with both front and back of the house.
Essential Functions: Must be willing and able to: Provide friendly, personal, professional service to all Guests Understand “The 7 Intents Service Model”, and apply the principles to all Guest interactions Provide exceptional service by ensuring that food and beverage items are correctly delivered to Guests Follow specific verbal and/or written instructions Complete assigned side-work duties (opening, closing, ongoing) Maintain cleanliness in assigned station and or stations Communicate with kitchen, host and service staff to maintain service efficiency and Guest satisfaction Assist in preparation of kitchen opening and closing procedures Follow all sanitation procedures in accordance with state regulations Ensure expo station is properly stocked and cleaned; maintain appropriate levels of plates, silverware and trays Have detailed and accurate knowledge about all food and beverage products Ensure quality and proper presentation of food menu items Present and describe food and beverage items to Guests Accountabilities: Must be willing and able to: Be an active team player Follow supervisor’s instructions Perform under more than average stressful conditions Maintain clean and orderly work area throughout shift and leave it ready for the following shift Acquire and wear appropriate uniform as prescribed in the training manual Maintain a clean uniform Maintain a well-manicured appearance and persona that reflects the established image of the restaurant Read and be accountable for the information in the Echo and Rig employee handbook Qualifications Standards: Six months of previous full service restaurant experience preferred Must be willing and able to: Learn and effectively practice The 7 Intents Service Model Collaborate and contribute to a diverse service team. Communicate effectively Handle multiple priorities and tasks while under pressure. Develop detailed menu knowledge for all food and beverage offerings, including preparation methods, ingredients, possible allergens, ect Job Qualifications · Strong work ethic and dedication to getting the job done right every time. · The ability to lift, balance, and carry large oval and small round serving trays up to 50 lbs across flat and inclined surfaces including stairs. · A motivated self-starter capable of taking the initiative to identify and undertake projects during slow periods. · The ability to collaborate and contribute to a diverse service team. · Superior Communication Skills · The capacity to handle multiple priorities and tasks while under pressure. |