Food Service Director

Aramark

Los Angeles, CA

JOB DETAILS
SALARY
$92,000–$98,000
SKILLS
Alliance/Partner Management, Budget Management, Catering Services, Coaching, Communication Skills, Compensation Analysis, Conferences, Continuous Improvement, Contract Negotiation, Contract Processing, Cook Dishes, Cost Control, Customer Experience, Customer Relations, Customer Satisfaction, Customer Support/Service, Develop and Maintain Customers, Entrepreneurship, Equal Employment Opportunity (EEO), Espresso Making, Event Management, Food Services, Food and Beverage Industry, Government, Green Business, Interpersonal Skills, Inventory Management, Leadership, Lift/Move 50 Pounds, Logistics, Menu Development, Menu Management, People Management, Profit & Loss Management, Profit & Loss Statements, Project Design, Record Keeping, Regulatory Requirements, Revenue Growth, Sales, Sanitation, Service Delivery, Systems Maintenance, Twitter, Waitressing
LOCATION
Los Angeles, CA
POSTED
Today

Compensation Data

COMPENSATION: The Salaried rate for this position is $92,000.00 to $98,000.00. If both numbers are the same, that is the amount that Aramark expects to offer. This is Aramark?s good faith and reasonable estimate of the compensation for this position as of the time of posting.

 

BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. For more information about Aramark benefits, click here Aramark Careers - Benefits & Compensation

 

There is no predetermined application window for this position, the position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all applicable laws, including, but not limited to all applicable Fair Chance Ordinances and Acts. For jobs in San Francisco, this includes the San Francisco Fair Chance Ordinance.

Job Description

The Food Service & Hospitality Director is a management position responsible for developing and executing exceptional hospitality, dining, and workplace service solutions that meet customer and client needs. This role oversees all food and beverage operations, including catering, business dining, hospitality services, reception/concierge functions, barista operations, and special events. The Food Service & Hospitality Director is responsible for creating a welcoming, service-driven environment while driving operational excellence, innovation, financial performance, and memorable guest experiences.

The successful candidate will demonstrate a strong hospitality mindset, creativity, entrepreneurial thinking, and a passion for developing new service offerings that enhance the client and guest experience.

Job Responsibilities

Leadership & People Management

  • Recruit, train, coach, and develop front-of-house teams across dining, hospitality, reception/concierge, barista, and catering operations.
  • Foster a culture of hospitality excellence, accountability, and continuous improvement.
  • Ensure safety, sanitation, and service standards are consistently maintained.

Hospitality & Guest Experience

  • Oversee reception/concierge services, coffee bars, dining facilities, and catered events to deliver exceptional guest experiences.
  • Develop and implement service standards aligned with client culture and workplace experience goals.
  • Champion sustainable practices and drive innovation through creative programming and seasonal initiatives.

Client Relationships

  • Serve as a trusted advisor on food service, hospitality, and event planning.
  • Build and maintain strong partnerships with client leadership and stakeholders at all levels.
  • Participate in sales processes and contract negotiations as appropriate.

Financial Performance

  • Manage budgets, P&L statements, and cost controls across food, beverage, labor, and hospitality programs.
  • Identify entrepreneurial opportunities to expand services, increase revenue, and improve customer engagement.

Event Planning, Catering & Business Dining

  • Plan, coordinate, and execute corporate events, VIP visits, conferences, and business dining experiences.
  • Manage menu development, event logistics, staffing, and post-event evaluation.

Compliance & Operations

  • Maintain systems for ordering, receiving, storing, preparing, and serving food products, including menu planning.
  • Comply with all Aramark, government, and accrediting agency policies, including safety, sanitation, and wage and hour requirements.
  • Conduct periodic inventories and maintain accurate operational records.

Additional Responsibilities

  • Manage the front-of-house operations, including café dining facility, reception/concierge services, coffee bars, catering, and business dining programs.
  • Develop and implement food service and hospitality plans aligned with the client's mission, vision, culture, and workplace experience goals.
  • Lead special projects designed to elevate workplace hospitality and employee experience.
  • Champion sustainable practices across food service, events, catering, and hospitality operations.
  • Foster an entrepreneurial mindset by continuously identifying opportunities to enhance services, improve efficiencies, increase participation, and deliver exceptional customer experiences.

 

Qualifications

  • Requires at least 4 years of experience.
  • Requires at least 1?3 years of experience in a management role.
  • Requires previous experience in food service, hospitality management, catering, workplace services, hotel operations, or related fields.
  • Requires a bachelor?s degree or equivalent experience.
  • Strong communication, interpersonal, and relationship-building skills.
  • Demonstrated ability to develop and maintain effective client and customer relationships.
  • Ability to demonstrate exceptional hospitality and customer service using Aramark?s standard model.
  • Experience overseeing reception/concierge services, catering, business dining, event planning, or barista operations preferred.
  • Proven ability to think creatively, drive innovation, and identify entrepreneurial opportunities that enhance service delivery and customer satisfaction.
  • Ability to maintain effective partnerships with other departments to create a unified hospitality and workplace experience.
  • Requires occasional lifting, carrying, pushing, and pulling up to 50 lbs.
  • Must be able to stand for extended periods of time.

Education

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on FacebookInstagram and Twitter.

About the Company

A

Aramark

We focus on enriching and nourishing the lives of millions all over the world, providing a wide range of services—food, facilities and uniforms—to a diverse group of clients in 19 countries. We serve world champion sports teams, Fortune 500 companies, state-of-the-art healthcare providers and the world’s leading educational institutions. And every day, we dream of ways to do it better through our commitment to innovation and our passion for excellent customer service.

Innovation inspired by you
The better we know the people we serve, the greater the experiences we can develop. Whether it’s food service, facilities or uniforms, our proprietary programs allow us to understand the wants and needs of our audiences.

Armed with that knowledge, our Service Stars spring into action, combining insights and ingenuity to deliver moments that make a difference. These innovations could be game-changing campus transformations. Or a simpler, quicker way for you to access condiments at the ballpark. In any case, our innovations help create experiences that make an impact.

Beyond great service
Another key part of what makes us different is something we call service excellence.

To us, service excellence isn’t just about providing great customer service. It also means using time-tested practices and proven processes to get it right every day, everywhere, in everything that we do. And it's also about striking the perfect balance between doing something well over and over again and being responsive enough to the changing needs of clients and customers. It’s being open to the continuing cycle of innovation. Excellent, but never satisfied. Process-driven, but never locked in place.

We never stop thinking of new, better ways to get it right when our people impact the lives of clients and consumers every day.

Our people make all the difference—we make sure of it
Our commitment to hiring, training and rewarding the right people ensures that our employees are more than just hard workers. They’re Service Stars, and that means they can be counted on to go above and beyond, every single day.

We understand that many times our people are literally the face of your business. That’s why all 270,000 Service Stars receive continual access to professional development and proprietary skills training.

The bottom line is this: when you work with Aramark, you can be confident you’ll be collaborating with the right people with the right skills and the right attitude. That’s true whether it’s for strategic expertise, operational excellence or just serving a morning coffee. That’s our commitment as trusted partners and Service Stars. That’s the Aramark way.

COMPANY SIZE
10,000 employees or more
INDUSTRY
Food and Beverage Production
FOUNDED
1936
WEBSITE
https://www.aramark.com/