Customer Relations, Customer Satisfaction, Customer Support/Service, Equipment Maintenance/Repair, Food Handling Practices, Food Quality, Food Safety, Food Services, Health Department, Healthcare, Infection Control, Maintenance Services, Operations Processes, Safety Process, Sanitation, Scripting (Scripting Languages), Time Management
UPMC Mercy is hiring a Flex Full Time Food Service Host!
This position will work varied shifts between 7:30am-6pm with rotating weekends and holidays.
Purpose:
Responsible for ensuring guest satisfaction with food service utilizing customer service skills. Delivers and serves nutritionally appropriate and attractive meals in a timely manner. Practices appropriate food handling techniques and food safety procedures in all aspects of job.
Responsibilities:
- Adheres to hand hygiene and infection control procedures on a consistent basis when interacting with customers.
- Adheres to department procedures regarding the operation of all food service equipment.
- Communicates customer complaints and concerns effectively with other health care team members.
- Performs sanitation for assigned work area in accordance with departmental procedures and health department guidelines.
- Serves patient meal tray using the designated department script, to include proper patient identification.
- Distributes and collects menus from patients; obtains selected menus from patients according to departmental procedures.
- Displays customer service skills when responding to meal service requests, resulting in a satisfied customer.
- Serves meals within established timeframes, adhering to departmental standards for appearance, food quality, and temperature control.
Work permit required if under 18 years old.
Licensure, Certifications, and Clearances:
UPMC is an Equal Opportunity Employer/Disability/Veteran
U
University of Pittsburgh Medical Center