Food Service (Prep / Production)

SUMMARY

Responsible for food production in the Service Deli. Accountable for daily and weekly production tasks as outlined by the Food Service Manager and Director of Food Service. Maintains a high level of organization and adaptability to accomplish a wide variety of tasks.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Create an outstanding customer experience through exceptional customer service. Give every customer immediate and undivided attention.
• Follow through on all customer questions and requests

• Sample department products to customers
• Support the Department Manager and Associates with all kitchen functions
• Prepare Kitchen products according to recipes and being comfortable to produce your very own tasty dish
• Food Service Cooks work with the Department Manager to create new food items for the hot case and deli and provide support for Cellar/Breezeway events.
• Ensure that food quality, freshness and presentation meet all company standards
• Follow established food safety procedures, and practice safe use of all tools and equipment required by position.
• Keep department supplies filled and maintained
• Keep all cases and shelves clean, well-stocked, and properly rotated
• Maintain accurate retail pricing and signage
• Be aware of new products and their placement
• Maintain safe, clean and well-organized working and shopping environment
• Document product transfers, waste and spoilage using appropriate forms
• Properly package and wrap products for retail sale
• Know product preparation and nutritional aspects
• Maintain back stock areas and coolers
• Understand why our products are different than conventional stores, and be able to explain to customers
• Regular and reliable attendance.

• Excellent customer service skills and a positive attitude
• Must be passionate about food and people
• Must have current Oregon Food Handlers card
• Ability to manage multiple assignments at once

• Ability to learn basic knowledge of all products carried in department
• Ability to follow instructions and procedures

• Ability to operate equipment in the department in a safe and effective manner

• Effective time management skills, strong work ethic and integrity
• Able to answer customer questions in a clear and service-oriented manner
• Able to work a flexible schedule based on the needs of the department. Which include working days, evenings, weekends and holidays.

• Stand for long periods of time
• Bend, lift, push and pull carts with heavy loads
• Proper use of a box cutter, knives, and other department devices
• Frequently lift and/or move up to 40 pounds
• Frequent bending, stooping, and climbing
• Frequent use of stairs
• Repetitive stretching and lifting required

• Exposure to temperature variations and wet conditions
• May walk and work on uneven and slick surfaces
• Requires reaching above and below shoulder height
• May need to use a ladder or stool to reach product or supplies
• Exposure to continuous background noise