Summary
Customer service and the cleanliness of the food service are priorities. The Food Service Specialist is required to perform the following:
- Provide an enthusiastic greeting to all customers upon arrival.
- Get to know your customers and use their name.
- Go out of your way to make customers feel important and valued. Give 100% attention to customers.
- Move quickly to provide fast service.
- Offer suggestions and promotions.
- Thank customers for their business and invite them back.
Without our customers we would not be in business. It’s imperative they receive 100% of our attention and we show appreciation for their business.
Additional Essential Duties and Responsibilities
- Kitchen
- Prepare food and work the hot and cold lines
- Prepares orders
- Take orders for meals and manages order pick-ups
- Properly stores foods in designated areas following proper dating and labeling procedures
- Utilizes approved food production standards to ensure proper quality, serving temperatures and standard portion control
- Repack daily food kits for transfer
- Responsible for cleaning kitchen after shift including dishwashing
- Responsible for set up and breakdown of kitchen
- Cash Handling
- Rings up all sales showing amount due; responsible for all cash including monies received and disbursed during the assigned shift, in the form of cash, credit cards, or any other acceptable form of payment
- Responsible for suggestive selling products or merchandise to customers
- Rings up credit card sales and processes credit cards according to company and credit card guidelines
- Makes routine cash drops to the safe, as identified in company Cash Handling Policy.
- Maintain a minimum cash drawer according to company policy.
- Scan or ring up all merchandise
- Complete end of shift paperwork with accuracy, including adding and subtracting, and verifying lottery tickets
- Cleaning and Housekeeping: Inside
- o Floors: Sweep and mop store floors, keep free of trash, spills, and stains
- o Shelves: Clean and dust free; maintain shelf labels as needed; merchandise clean and dust free;
- o Coolers & Freezers: Clean doors and shelves, keep free of stains and spills
- o Trash Cans: Emptied, clean and bags tucked out of site
- o Doors & Windows: Clean and free of dirt and smudges
- o Counter Area: Clean and organized; free of trash and spills
- o Clean and organize commissary and back kitchen stockroom and cooler
- Responsible for clocking in and out, which accurately indicates the hours worked
- Cleaning and Housekeeping: Outside
- Parking Lot: Sweep and free of all trash around prior to departure
- Trash Cans: Clean, not overflowing, and bags tucked
- Miscellaneous
- Regular and Predictable attendance
- Honest, ready, and willing to perform duties and assigned tasks as assigned by members of management
- Must have a neat and well groomed appearance