Overview:
The Food Service Worker II prepares, cooks, and serves food while maintaining high standards of customer service. This role provides food preparation and cooking; patient orders and patient tray review; delivery service; cashiering; while ensuring compliance with all state and county health and safety regulations.
The Food Service Worker II demonstrates excellent customer service in that his/her attitude and actions are always consistent with the standards contained in the Vision, Mission, and Values of Covenant and the commitment to Extraordinary Care for Every Generation.
Responsibilities:
Essential Responsibilities:
- Greet and communicate professionally with customers, peers, and leaders, ensuring the best representation of Covenant HealthCare and the Nutrition Services department.
- Ensure timely and accurate food service and delivery while observing all food handling, safety, and sanitation guidelines.
- Prepare, grill, and cook food according to recipes, instructions, and nutritional guidelines.
- Resolve customer complaints promptly.
- Assist with food stocking, inventory management, and replenishing supplies.
- Maintain cleanliness of floors, equipment, and work surfaces.
- Operate the POS system for payment transactions, ensuring correct change and receipts. Balance cash drawer at the end of each shift.
- Verify meal pass authenticity and prevent counterfeit paper money.
- Effectively use communication tools (headsets, phones, POS systems) for efficient operations.
- Process food orders, nourishments, tray tickets, and other related food supply requests as required.
- Adhere to dietary safety protocols and ensure food compliance with various patient diets.
- Follow hand hygiene guidelines before entering patient rooms.
- Assist with quality audits to ensure compliance with dietary guidelines.
- Support patients with meal service, including explaining room service, special diets, ordering, and meal selection.
- Collaborate with dietitians to clarify patient food choices.
- Communicate tray ticket changes and assist with meal tray delivery to patient units.
- Coordinate with department staff, patient service unit teams, patients, and guests to meet patient needs.
- Assist with tray line operations and meal flow.
- Participate in nutrition and dietary training sessions.
- Assist with Food Service Worker I duties and catering tasks as needed.
- Other Duties as assigned.
- Must be available and dependable for flexible scheduling of work hours, weekends and holidays.
Qualifications:
EDUCATION/EXPERIENCE
- High School diploma or equivalent required Minimum of one (1) year of work experience in food preparation, cooking, serving, or cashiering/cash handling required.
- ServSafe certification (or completion within 6 months of hire/transfer) required.
- Pass Covenant dietary/nutrition competency test within 6 months of hire/transfer required (if performing Hospitality Ambassador duties).
- Previous work experience following recipes and dietary/nutritional guidelines preferred.
KNOWLEDGE/SKILLS/ABILITIES
- Ability to work in a team environment as well as independently.
- Ability to use or operate kitchen equipment including dish machine, ovens, tray line, etc..
- Ability to meet time deadlines to complete job tasks.
- Ability to accept and adapt to change.
- Written and verbal communication skills.
- Ability to interact with and build rapport with a diverse range of patients, guests and employees.
- Customer service skills.
WORKING CONDITIONS/PHYSICAL DEMANDS
- Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards.
- Constant standing, walking, twisting, reaching, handling, fingering, talking, hearing, and smelling.
- Constant near, midrange and far vision, depth perception and field of vision.
- Constant lifting 0-10 lbs.
- Frequent lifting, carrying, pulling, pushing, climbing, and balancing.
- Occasional sitting, stooping, kneeling, crouching, and squatting.
- Occasional lifting 11-100 lbs.
Why Work at Covenant HealthCare
At Covenant HealthCare, we are united by a shared mission of providing Extraordinary Care for Every Generation. We foster a culture built on teamwork, excellence, accountability, respect, customer service, and enthusiasm, where every employee plays an important role in delivering patient-centered care and making a difference in our community.
Our benefits include:
• Comprehensive medical, dental, and vision coverage
• Retirement plans with employer match
• Paid time off to support work-life balance
• Employee wellness programs and mental health support
• Tuition reimbursement, university discounts, and professional development opportunities
How to Apply
Submit your resume and any required documents with your application. A resume is required.
Applicants will receive confirmation that their application has been received. Candidate updates will be provided via email, text message, or phone call.