This role requires strong communication skills to engage effectively within the department and with external customers in daily operations and issue resolution
The Food Service Worker I also utilizes strong organizational skills to complete activities with efficient use of time and budget while ensuring a safe, compliant, and quality food service experience
Basic Requirements:
- Ensures timely, safe food service to customers, plates and serve foods, and stocking of foods
- Washing dishes, silverware, pots, pans, and rack dishes
- Cleans and sanitizes equipment and the facilities
- Maintains the physical area efficiently and effectively
Including the cleaning and sanitation of all areas
- Responsible for maintaining, cleaning and stocking all food service areas
- Maintains the physical area efficiently and effectively
- Including the cleaning and sanitation of all areas
- Responsible for knowing their areas' menu, service standards and procedures
- Interacts with internal and external customers effectively and works to meet and exceed their expectations
- Demonstrates adherence to NMHS' Mission, Vision and Values Statement and to Service Excellence Standards and serves as a role model to staff
Communications:
- Assists in effective communication throughout the department
- Strives to meet our all internal and external customer's needs and expectations
- Must be polite and respond appropriately with all internal and external customers
Budget:
- Assists in helping management meet budget
- Must use food and supplies wisely
- Uses their time wisely and adheres to the lunch and break schedule
Safe Food Handling and Sanitation:
- Follows proper food safety procedures and properly documents required monitors
- Actively participates in FNS's HACCP (Hazard Analysis Critical Control Points) Program
- Cleans and sanitizes of all areas to meet the State Board of Health Standards
- Assists in the keeping assigned HACCP monitors and all other departmental documents
Requirements:
- High School Diploma or equivalent; required
- Knowledge Skills and Abilities - Must have the ability to communicate effectively orally
- Must have the ability to follow oral instructions
- Must have the ability to be able to read and write English is desirable
- Must possess the ability to work independently, without close supervision
- Must work with other staff effectively, participates as a team member - Must follow the department's grooming, hand washing and food safety standards
- Must maintain a clean, safe, well-stocked work area
- Must seek to improve services and products, and asks for customer feedback
- Must support and participate in Quality Process Improvement activities
- Must use their time and energy positively
- Must take concerns to the person who has the authority to correct them
- Must report maintenance issues to their immediate lead or supervisor or another member of management
- Must have the ability to maintain confidentiality
- Must be responsible for working well with all staff to accomplish work assignments
- Must interact with all internal and external customers to provide high quality customer services in a timely manner
- Must maintain a high level of adherence to the Hospitals Value Statement Values and Service Excellence Standards
- Must resolve customer complaints appropriately, timely and effectively
- Must be responsible for having a high level of customer service
- Must regularly recognizes and acknowledges other staff members for a job well done.