Food Svcs - Diet Operator

Job Title & Specialty Area: Diet Operator Department: Food Services Location: Dallas Shift: Monday to Friday 12 pm to 9:30 pm and rotating weekends. Job Type: On-Site

Why Childrens Health? At Childrens Health, our mission is to Make Life Better for Children, and we recognize that their health plays a crucial role in achieving this goal. Through our cutting-edge treatments and affiliation with UT Southwestern, we strive to deliver an extraordinary patient and family experience, ensuring that every moment, big or small, contributes to their overall well-being. Our dedication to promoting childrens health extends beyond our organization and encompasses the broader community. Together, we can make a significant difference in the lives of children and contribute to a brighter and healthier future for all.

Summary This position is responsible for answering a high volume of phone calls in the room service call center. The diet operator assists the patient or parent in placing meal orders, provides nutritional guidance on special diets, documents and files necessary paperwork. This position requires the operator to guide the patient in making selections that fulfill diet meal goals.

Responsibilities

• Answer all incoming phone calls, provide suggestions appropriate to patient diet, take messages, contact dietitian and/or nurse for approvals as needed. Assist parents and/or guests with the process of purchase and ordering of guest trays.
• Competent in > 40 diet plans in order to assist the patient with therapeutic diet meal ordering to ensure patient diet compliance with physician orders. Conduct meal rounds daily for all units (to include 7% of the total daily census). Assist patient with therapeutic diet meal ordering to ensure that personal goals or restrictions guidelines are followed and do not exceed maximum level allowed.
• Able to assist in making appropriate decisions for all situations and contact appropriate staff as needed. (Registered Dietitian, Registered Nurse, Manager, etc.). Navigate through multiple information systems simultaneously. Obtain and file all necessary documentation and other necessary forms.
• Conduct and gather information for patient satisfaction and nursing surveys. Deliver patient trays to rooms as needed.
• Perform other duties and special projects as needed.

Work Experience

• At least 1 year job related experience. Preferred
• Bilingual Preferred

Education

• High school diploma or equivalent Required

Licenses and Certifications

• Obtain Food Handlers Certification within 30 days of hire, and maintain current status thereafter. Required

A Place Where You Belong We put our people first. We welcome, value, and respect the beliefs, identities and experiences of our patients and colleagues. We are committed to delivering culturally effective care, creating meaningful partnerships in the communities we serve, and equipping and developing our team members to make Childrens Health a place where everyone can contribute.

Holistic Benefits - How Well Care for You:

• Employee portion of medical plan premiums are covered after 3 years.
• 4%-10% employee savings plan match based on tenure
• Paid Parental Leave (up to 12 weeks)
• Caregiver Leave
• Adoption and surrogacy reimbursement

As an equal opportunity employer, Childrens Health does not discriminate against employees or applicants because of race, color, religion, sex, gender identity and expression, sexual orientation, age, national origin, veteran or military status, disability, or genetic information or any other Federal or State legally-protected status or class. This applies to all aspects of the employer-employee relationship including but not limited to recruitment, hiring, promotion, transfer pay, training, discipline, workforce adjustments, termination, employee benefits, and any other employment-related activity.