Foodservice Assistant Manager - Cavern

About Roanoke College

Roanoke College is a place where every student who works hard has the opportunity to succeed. We champion potential, providing essential learning and leadership through innovative academic programs and transformative educational experiences, giving students the mettle, mindset, and empathy to pursue lives of purpose, build meaningful careers, and meet society’s most pressing needs. Located in scenic Salem, Virginia, Roanoke College is an intimate, welcoming community that has served the local region and beyond for nearly 200 years. Now, we’re building on momentum and offering a Roanoke experience for today’s students and a legacy that belongs to every Maroon. Learn about the College's new strategic plan, Imagine Roanoke: A Strategic Plan for Roanoke College and the 21st Century Learner.

Roanoke College is a nationally ranked residential liberal arts college affiliated with the Lutheran Church (ELCA), located in the beautiful Roanoke Valley of Virginia. A Phi Beta Kappa institution, Roanoke College is an equal opportunity employer and actively seeks diversity among its faculty, staff, and students; women and members of under-represented groups are especially encouraged to apply.

The Position

This Foodservice Assistant Manager position works at Roanoke College’s quick-service dining operation. The Cavern offers burgers, chicken sandwiches, wraps, sandwiches, and grab & go and convenience store items. It operates weekdays 11a-10p, and Saturday 4p-10p. The Cavern is closed on Sunday. It is primarily known as the , and serves students and guests during evening and late-night hours. The Assistant Manager is a working supervisor position and performs operational supervisory functions under the direction of the Cavern PM Manager. This individual must have a disposition for providing excellent customer service, ability to teach and train others with differing skill and knowledge, and set the team’s pace for delivering excellent hospitality experiences. This position works weekday evenings and Saturday evenings. This position begins on Friday, August 14, 2026.

Key Responsibilities:

• Serves as a representative of Roanoke College- displaying courtesy, tact and respect in all interaction with our students, members of the RC community, and the public.
• Opens or closes the store operations in the absence of the manager.
• Assists the staff in daily operations, helps with the ensuring consistent production of recipes, proper and handling of food and other inventory.
• Serve customers with enthusiasm in a positive and friendly manner.
• Teach, train, and mentor staff, including benefitted, non-benefitted, and student staff.
• Process financial deposits, accurately handle payment transactions using a variety of tenders, including: Cash, Credit, student meal plans, etc..
• Develop strong knowledge of menu items and be able to provide customers with product details
• Complete training programming as directed to ensure strong product knowledge.
• Maintain all equipment, cleaning as required for peak operating performance
• Ensure daily and weekly cleaning tasks are completed as required in the café, seating areas and storeroom
• Support operation’s inventory of menu items to assist in ordering products
• Support the operation of mobile ordering software and hardware (Transact Mobile).
• Apply and enforce proper methods of safety and sanitation as instructed by the VDH and Dining Service Management.
• Ensure cleanliness and proper storage and maintenance of all equipment, dishware, and utensils, including performing manual and machine-aided cleaning.
• Participate in brief team meetings and help fulfil our mission, vision, and practice our shared values
• Manages Concessions and Food Truck operations including scheduling/staffing.
• Use a Point-of-Sale register and mobile tablets to obtain payment transactions from customers including cash, credit, and tap-to-pay, student meal plan, and other payment options.
• Ensure compliance with food and workplace safety, sanitation, regulatory, and college policies.
• Maintains health inspections and business licenses and displays necessary credentials.
• Manages unit financials by filing daily deposit, generates and evaluates reporting, maintains sales and inventory records, and supports other financial tasks to meet the operation’s financial goals.
• Provides direct customer interaction and excellent culinary and hospitality experiences.
• Conduct Human Resources tasks including: interviewing/hiring, training, performance planning, and coaching and evaluation of student staff
• Report and follow-up on equipment, facilities, or maintenance issues as they are identified.
• Accurately record temperatures, sales data, inventory levels, and other pertinent data as needed.
• Manages and controls inventory: places orders, receives stock; checks invoices, maintains quality control, takes periodic physical inventories of food and equipment.
• Drives, parks, cleans and organizes a large food truck.
• Prepare signage, announcements, and other communication and marketing collateral. Performs and/or coordinates various public relations activities.
• Sets up, breaks down, cleans up, and provides supervision for catering events.
• Creates a positive environment and successfully motivates and manages team.
• Receives and plans responses to customer feedback.
• Provide rotational or floating support in other dining locations as needed and as capacity permits.
• Other duties as assigned.

Education, Experience, Skills, and Abilities:

• Nights and weekend availability required.
• Ability to meticulously maintain a clean and safe food service environment
• Ability to work independently in a fast-paced environment
• Ability to problem solve and work independently.
• Must be organized and self-motivated
• Positive communication with guests and co-workers is essential
• Required to obtain ServSafe certification within 6 months of hire.
• 1+ years prior supervisory experience in hospitality and/or food service is required.
• Quick Service Restaurant experience preferred.

Special Conditions of Employment:

• Satisfactory conviction history background check.
• Must be legally eligible to open, dispense, serve, and transport alcohol-containing beverages in the state of Virginia
• Maintain a valid VA driver’s license, a clean DMV record and successful completion of required Roanoke College driver training programs.
• Must be able to pass campus safety vehicle driver training.
• Must have current certification or be able to pass ServSafe Manager and Food Allergy Research & Education (FARE) certification exams within 6 months of employment and renew as needed.
• Dining services staff are considered essential personnel. In the event of a university closure, modification, or suspension due to weather or other emergency conditions, this position is expected to make all reasonable attempts to report to work as scheduled for the duration of the closure/suspension.
• Attend trade shows, conferences, and off-site training as required.
• Availability to work flexible hours, including evenings, weekends, and holidays as needed to accommodate operational needs.