Job Description
Title: Fortinet Engineer
Duration: 6-12 Months
Location: Brooklyn, NY 11201
Job Description:
- Scope:
- Provide a certified Fortinet support resource on-site at the customer's premises.
- Support ongoing security infrastructure operations, configuration, evolution, and troubleshooting.
- Troubleshoot network issues and act as a local incident point of contact.
- Prepare technical reports for open TAC faults.
- Develop and maintain diagnostic/best-practice procedures.
- Prepare and validate Fortinet configurations.
- Provide procedures and requirements for Fortinet product upgrades.
- Conduct network testing in the customer environment.
- Support implementation, integration, and migration planning.
- Provide ongoing knowledge transfer.
- Track hardware and software revisions.
- Develop feature/functionality test plans.
- Assist with network diagrams.
- Roles:
- Resident Fortinet Engineer: On-site resource responsible for the technical activities listed above.
- Fortinet Professional Services Manager: Fortinet-side point of contact and escalation manager.
- Customer Manager/Point of Contact: Coordinates day-to-day issues and provides direction/information to the engineer.
- Engineer is expected to participate in relevant customer meetings/trainings to become familiar with the customer's environment.
- Work Schedule:
- On-site service.
- Up to 8 hours per day.
- Normal hours: 9 AM 5 PM.
- 5-day work week.
- Weekends and public holidays excluded.
- Out-of-hours work requires advance agreement and Professional Services Manager approval.
- Out-of-hours work results in corresponding reductions to subsequent working-week hours.
- Customer Requirements:
- Designate a single customer point of contact.
- Provide a suitable on-site working environment.
- Provide secure connectivity to Fortinet systems.
- Provide Internet/equivalent connectivity, secure power, sufficient workspace, and air conditioning.
- Inform Fortinet of applicable security, health, and safety requirements.
- Assist with visas/certifications where applicable.
- Customer remains responsible for its own network and production configuration control.
- Maintain an active FortiCare Service Contract for relevant appliances to create support tickets and obtain software upgrades.
- Resident Engineer support generally applies only to generally available products/software releases unless otherwise agreed.
- Equipment:
- Fortinet provides the engineer with a mobile phone and laptop.
- Customer provides the engineer's desk/office space.
- Customer bears travel expenses for locations outside the designated work location.
Numbers & Facts
| Location | Brooklyn, NY |
| Salary | $80–$90 Per Hour |
Skills
Best Practicesunmatched
Cellular Telephoneunmatched
Change Controlunmatched
Customer Relationsunmatched
Functional Testingunmatched
Knowledge Transferunmatched
Laptop PCunmatched
Network Administration/Managementunmatched
Network Configuration Managementunmatched
Network Testingunmatched
On Site Supportunmatched
Production Controlunmatched
Professional Servicesunmatched
Reporting Skillsunmatched
Security Infrastructureunmatched
Software Upgradesunmatched
System Migrationunmatched
Testingunmatched
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