Forward Deployed Engineer

Forward Deployed Engineer

Cambridge, MA

Cambridge, MA

Remote

Remote

Full-Time

Full-Time

About Opmed

Opmed is transforming healthcare operations with AI. We partner with leading health systems, including Mayo Clinic, Mass General Brigham, and others, to optimize scheduling, resource allocation, and operational workflows through advanced optimization and AI agents.

We're looking for a Forward Deployed Engineer who enjoys solving complex, real-world problems alongside customers, and bringing AI solutions into production.

About the Role

As a Forward Deployed Engineer, you will work directly with healthcare organizations to configure, develop, and deploy Opmed's solutions using our AI platform. You will translate customer needs into effective technical solutions, adapt the platform to fit customer workflows, and take ownership of successful implementations.

This highly customer-facing role serves as a bridge between customers and Opmed's Product, Engineering, Data Science, and Enterprise Solutions teams. Your insights from the field will create immediate customer impact while helping shape the platform's future capabilities.

Responsibilities

You will serve as the technical lead for new client implementations, owning technical delivery from initial design through deployment and go-live.

As part of your role, you will:

• Collaborate closely with clinical, administrative, IT, and other customer stakeholders, as well as Opmed's Engineering, Product, and Customer Success teams.

• Translate solution requirements into technical design

• Own the technical development, configuration and deployment of the customer solution using Opmed platform and capabilities

• Analyze healthcare operational data, validate AI recommendations, and help customers understand the value and tradeoffs behind the solution.

• Troubleshoot technical issues and ensure successful go-lives.

• Collaborate with Opmed Product and Engineering and feed them with feedback/requests and prioritize new capabilities.

• Support pilots, new AI agents, and expansion projects within existing customers.

Qualifications

Technical Qualifications

• 3+ years of experience as a Forward Deployed Engineer, Solutions Engineer, Implementation Engineer, Software Engineer, or in a similar customer-facing technical role.

• Experience working with AI models, building agents, and using AI tools.

• Strong SQL and data analysis skills.

• Experience working with APIs and system integrations.

• Programming experience in Python is preferred.

• Experience with cloud platforms, particularly AWS or Azure.

• Experience with healthcare IT systems and standards, such as Epic, Oracle Health/Cerner, FHIR, HL7, scheduling systems, or hospital operations.

Professional Skills & Requirements

• Willingness and ability to travel up to 40% to customer sites across the U.S., as needed.

• Excellent problem-solving and communication skills.

• Strong experience partnering with enterprise customers and key stakeholders.

• Excellent cross-functional collaboration across Product, Engineering, Data Science, and Customer Success.

• Ownership mindset with the ability to lead technical projects end-to-end.

Nice to Have

• Experience deploying AI, analytics, or optimization solutions.

• Startup experience.

• Comfortable operating in ambiguity, taking ownership, and balancing customer urgency with scalable product thinking.

What You'll Love

• Work directly with some of the world's leading healthcare organizations.

• Help define the future of AI-powered healthcare operations.

• High ownership and significant impact.

• Fast-paced, collaborative startup environment.

• Competitive compensation, equity, and benefits.

If you're passionate about deploying cutting-edge AI solutions and solving complex operational challenges, we'd love to hear from you.

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