We are looking for a founding customer success manager to join a team in San Francisco that is building an autonomous market researcher powered by AI that automates the entire research process—from crafting interviews to analyzing customer insights. Trusted by Google, Microsoft, Nestlé, SKIMS, and more, the company helps enterprises unlock deep customer understanding at scale. With $27M in funding and an elite client roster, Listen is rapidly growing and scaling its go-to-market team.
Roles and Responsibilities:
Own the full customer journey: onboarding, adoption, retention, and upsell
Act as the day-to-day point of contact for strategic accounts
Partner with Sales to identify and drive expansion opportunities
Track account health metrics and proactively mitigate churn
Work closely with product and engineering to relay customer feedback
Help define and build the Customer Success function from the ground up
Operate as an individual contributor in a hands-on, high-touch capacity
Job Requirements:
1–3 years of experience in Customer Success or a similar GTM role at a B2B SaaS startup
Experience managing account health and growing customer relationships in a data-driven way
Strong relationship-building, communication, and organizational skills
Self-starter comfortable with ambiguity and startup environments
Background in finance or quantitative fields (e.g. CS, Math) is preferred
Prior experience at VC-backed B2B SaaS startups is preferred
Experience with research, insights, or AI platforms is preferred
Comfortable working in-office 5 days/week in San Francisco
Excited to build the CS function but operate as an IC is preferred
Experience in account expansion, renewals, and upsell strategies is preferred
Numbers & Facts
Location
San Francisco, California
Skills
Artificial Intelligence (AI)unmatched
Business-to-Business (B2B)unmatched
Customer Relationsunmatched
Customer Retention/Renewalunmatched
Customer/Client Researchunmatched
Financial Mathematicsunmatched
Fundingunmatched
Integrated Circuits (ICs)unmatched
Market Researchunmatched
Mathematicsunmatched
Metricsunmatched
Microsoft Product Familyunmatched
Onboardingunmatched
Organizational Skillsunmatched
Partner Salesunmatched
Product Engineeringunmatched
Research Skillsunmatched
Software as a Service (SaaS)unmatched
Startupunmatched
Strategic Accountsunmatched
Up-Sellingunmatched
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