The Franchise Business Consultant (FBC) serves as a trusted business partner to an assigned portfolio of approximately 20–30 franchisees operating 40–60 restaurants. This role is responsible for helping franchisees achieve sustainable growth by driving operational excellence, increasing sales and profitability, and delivering an exceptional guest experience.
Through strategic coaching, business planning, performance analysis, and strong relationship building, the Franchise Business Consultant partners with franchisees to identify opportunities, establish goals, and develop action plans that strengthen their business while protecting and enhancing the Marco's brand.
Success in this role is built on collaboration, influence, business acumen, and a passion for helping franchisees grow.
Essential Duties & Responsibilities:
- Serve as the primary business consultant for an assigned portfolio of franchisees, building trusted partnerships that support long-term business success.
- Conduct regular Franchise Business Reviews to evaluate performance, identify opportunities, and establish measurable business goals.
- Develop strategic action plans with franchisees focused on increasing sales, profitability, operational excellence, and portfolio growth.
- Provide ongoing coaching and accountability through regular follow-up discussions and performance reviews.
- Analyze restaurant performance metrics, financial results, and operational data to identify trends and opportunities.
- Translate business insights into actionable recommendations that help franchisees improve performance.
- Monitor progress toward established goals and adjust action plans as business needs evolve.
- Coach franchisees on delivering a consistent, safe, and high-quality guest experience aligned with Marco's brand standards.
- Conduct restaurant visits to evaluate operations, identify opportunities, and provide hands-on coaching.
- Partner with the Operations Excellence team to support restaurant assessments and continuous improvement initiatives.
- Support franchisees throughout new restaurant openings, relocations, remodels, and expansion projects.
- Partner with Real Estate and Construction teams to monitor project milestones and ensure operational readiness.
- Coordinate with the Field Training team to identify training opportunities and support operational development.
- Partner with Marketing to support successful product launches, promotions, and local marketing initiatives.
- Facilitate communication between franchisees and internal departments to ensure timely support and resolution of business needs.
- Build strong partnerships across Operations, Marketing, Training, Real Estate, Construction, Finance, and other support teams.
- Manage travel and departmental expenses within established budgets.
- Maintain accurate documentation, business reviews, and required reports.
- Complete administrative responsibilities accurately and within established timelines.
Minimum Qualifications:
Education:
- High School Diploma or GED required
- Bachelor's degree preferred
Experience:
- 4–6 years of business, operations, or restaurant leadership experience required
- Multi-unit restaurant, franchise, or QSR experience preferred
- Previous owner/operator experience strongly preferred
Knowledge, Skills & Abilities:
- Strong knowledge of restaurant operations and the Quick Service Restaurant (QSR) industry.
- Solid understanding of business planning, financial performance, marketing, training, human resources, and restaurant development.
- Strong analytical and problem-solving skills with the ability to interpret business metrics and identify opportunities.
- Excellent relationship-building and coaching abilities.
- Strong communication and presentation skills with diverse audiences.
- Ability to influence without direct authority.
- Highly organized with exceptional attention to detail.
- Ability to manage multiple priorities in a fast-paced environment.
- Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint).
- Demonstrated customer service mindset with both internal and external partners.
Travel Requirements:
- Approximately 50% travel required.
- Valid driver's license required.
- Ability to travel by commercial airline as needed.