About the Role
The Franchise Business Consultant is responsible for working closely with franchisees to ensure a strong CULTURE through relationships and communication, actively drive new center DEVELOPMENT process, adoption of brand initiatives, unify standards and procedures across all centers in geographical areas, while driving FINANCIAL responsibility, unit economics and metrics that successfully elevate top and bottom-line.
A Day in the Life
- Act as the primary support and business advisor to franchisees in assigned geographies and share best practices and challenges with other FBC's
- Challenges and inspires franchisees to achieve business results including operational KPIs and new center development goals
- Drive influential outcomes through your ability to communicate an inspired vision to achieve business results
- Ensure effective action planning by conducting root cause analysis, developing and executing targeted action plans, and implementing scheduled follow-ups to drive accountability to brand standards. Focus on driving top-line sales growth while protecting the bottom line to enhance franchisee profitability
- Manage franchise compliance with the requirements and standards of the business
- Assist franchisees with the growth initiatives and improving same store sales and minimum profitability
- Provide recommendations to franchisees for improving the quality of day-to-day operations in their location
- Prioritize efforts to support franchisees in achieving higher levels of sales growth, profitability, and operational excellence
- Partner with franchisees through quarterly business reviews to assess financial and operational performance, identify key growth opportunities, and implement actionable strategies. Use internal platforms (SMG, FranConnect, and others) to provide insights that drive profitability and operational excellence
- Understand franchisees goals for success and growth through evaluation of margins, financial roadblocks, and environmental shifts
- Partner with Business Development and Legal teams to manage franchise renewal discussions, ensuring awareness of Franchise Agreement expirations and proactively addressing financial impacts. Support timely renewals to protect brand market share and maintain a strong franchise network
- Travel nationally between 50%-75%
- Additional duties as required
What Sets You Apart
- Embodiment of team member strengths such as agility, capacity, and passion for the business
- Strong relationship building and influencing skills as well as excellent problem resolution skills
- Strong communication skills, with the ability to clearly articulate concepts and programs to a variety of audiences
- Ability to work independently and function well across many teams
- Strong analytical skills
- Strong ability to multi-task and prioritize multiple projects and requests simultaneously, within a fast-paced, deadline-driven environment
- Proficient in Microsoft Word and Excel
- Ability to travel overnight for franchisee and staff meetings/visits
- Ability to work on evenings and weekends, as necessary, to meet business needs of franchisees
- Demonstrated ability to analyze and interpret franchisee P&L statements, identifying key financial drivers and opportunities to strengthen profitability
- Skilled in facilitating training initiatives that empower franchisees with actionable insights to optimize performance and drive sustainable growth
Education and Experience
- 5+ years of experience in a franchise organization supporting franchisee unit growth
- Bachelor's Degree or equivalent experience
- Proven track record of driving revenue and profitability growth and of meeting operational goals and standards
- Previous experience working remotely
Benefits & Perks
We offer a comprehensive benefits package designed to support your health, well-being, financial future, and professional growth.
- Health & Wellness: Medical, Dental, Vision, HDHP with HSA, employer-paid Life Insurance, Disability, Mental Health & EAP benefits
- Financial: 401(k) with Safe-Harbor Matching and additional voluntary benefits, including pet, legal, identity theft, accident, hospital, and critical illness coverage
- Time Off: 17 days of PTO (increases with tenure), 11 paid holidays, paid parental/adoption/foster leave, plus dedicated Wellness/Mental Health and Volunteer days
- Professional Growth: Up to $500 annual professional development stipend
- Employee Perks: Weekly office breakfast, Fun Committee, DE&I Council, employee discounts, and time off to vote
Benefits are generally effective the first of the month following 30 days of employment and are subject to applicable plan terms.
- This role is not eligible for visa sponsorship*
European Wax Center is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.
This job description is a general description of essential job functions. It is not intended to describe all duties someone in this position may perform. All employees of EWC and operating subsidiaries are expected to perform tasks as assigned by supervisory/management personnel, regardless of job title or routine job duties.