Franchise Success Manager

The Honey Baked Ham Company, LLC

Houston, TX

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JOB DETAILS

SKILLS

Benchmarking, Business Operations, Business-to-Business (B2B), Catering Services, Coaching, Consulting, Cost Control, Entrepreneurship, Food Production, Food Quality, Franchise Management, Operations Management, Production Systems, Profit & Loss, Restaurant, Retail, Revenue Growth, Sales, Sales Management, Telephone Skills, Willing to Travel

LOCATION

Houston, TX

POSTED

5 days ago

\#26-084 **Job Description** Are you the kind of person who lights up when you help a business owner hit a new sales record? Do you thrive in the field, building real relationships with entrepreneurs and coaching them to grow? If so, we want to talk. As a **Franchise Success Manager** (FSM) at The Honey Baked Ham Company, you'll be the most direct, most consistent point of partnership between HBH and its franchise owners. You'll carry a portfolio of 40–50 franchise locations and show up — literally and figuratively — as their trusted business advisor, operational coach, and growth partner. **This is not an audit role.** This is a **growth role.** The best FSMs are part business consultant, part sales coach, part operations expert, and part relationship builder — all rolled into one. **WHAT SUCCESS LOOKS LIKE** You'll be measured by one thing above all else: your franchisees are growing. Here's what that means in practice: + Sales are up — franchisees in your territory are increasing transactions, growing AUV, and outperforming prior-year benchmarks. + Catering & B2B accounts are growing — your franchisees are winning corporate relationships, gifting accounts, and building catering revenue. + Franchisees are profitable and understand why — P&L conversations are happening, costs are managed, and owners trust your financial coaching. + Brand standards are a source of pride — locations look great, food quality is consistent, and OSAT scores reflect the HBH guest experience. + Franchisees feel supported — they answer your calls, implement your ideas, and tell their peers you're the best part of being in the HBH system. + Holiday windows are maximized — Easter, Thanksgiving, and Christmas are planned months ahead and executed with precision. **WHAT WE'RE LOOKING FOR** + 3–5+ years of multi-unit restaurant, retail, or franchise operations experience. + Demonstrated background in field-based business consulting, franchise support, or multi-unit operations management. + Proven track record of growing sales, improving profitability, and building strong franchise or operator relationships. + Experience in catering sales, B2B account development, or foodservice operations is a plus. + Bachelor's degree preferred. **TRAVEL & WORKING CONDITIONS** + Approximately 75% field travel required, including overnight stays by car and air. + Regular exposure to food production environments including cold temperatures and moderate noise levels. + Occasional lifting up to 65 pounds. The Honey Baked Ham Company LLC is an equal employment opportunity employer. The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.

About the Company

The Honey Baked Ham Company, LLC

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