You are the person people come to looking for answers. You are awesome at proactive customer support. Come help us keep our franchise network running.
You manage the schedules, handle the details, and solve problems before anyone else even notices them. You are deeply organized and reliable, but in your current role, you might feel a little invisible. You love a clean inbox, tracking data, and making sure nothing falls through the cracks. When someone has a question, you do not just say you do not know. You go find the answer.
We are AMIV Mobile IV, a rapidly growing wellness franchise with over 28 locations. We have a clear plan to support our franchise owners, and we need someone with your incredible organizational skills to help us keep everything running smoothly. We are looking for a flexible Franchise Support Manager to act as a dedicated account manager and community builder for our franchise network.
What You Will Be Doing
Your day is all about keeping things moving and helping our owners succeed. We will give you the playbook, teach you the tools, and guide you every step of the way. You will be responsible for:
• Account Management amp; Onboarding: Guiding brand new franchise owners through their first 90 days and tracking their progress.
• Sales Enablement amp; Support: Acting as the primary support person for our software, helping owners understand their dashboards and data.
• Community Management: Serving as the friendly face of corporate, answering questions, and keeping the network connected.
• Hosting Group Trainings: Scheduling and facilitating our weekly group Zoom calls where owners share ideas, get advice, and learn from our experts.
• Talking to Future Owners: Helping us reply to people who are interested in buying a franchise and answering their basic questions.
What You Need to Succeed
• Incredible Organization: You love a good checklist, tracking progress, and keeping the details straight.
• Problem Solving Skills: You are a proactive thinker who finds answers instead of waiting for them.
• Comfort with Technology: You are comfortable learning new software, navigating dashboards, and supporting others as they learn. We will even teach you some cool new AI tools to make your job easier.
Your First 90 Days
• Month 1: We will teach you everything about AMIV Mobile IV. You will shadow our team, learn our software tools, and get comfortable with our onboarding systems.
• Month 2: You will take over tracking owner progress in their dashboards and act as the main support contact for our platform.
• Month 3: You will be confidently facilitating our group Zoom trainings and actively managing the community of franchise owners.
We provide full training and a role where your organizational skills are truly valued and appreciated. We are building a culture of proactive problem solvers who care about helping small business owners succeed. Our hiring process includes an initial application review, a brief assessment, and a video interview to ensure a great fit.
Ready to step out from behind the scenes? Apply below. No cover letter required.