Franklin Deli Assistant Manager-Counter

Seward Community Co-op- Franklin Store

Job Description

Assistant Deli Manager-Counter

Purpose: To provide efficient daily workflow at the Deli Counter; to oversee exceptional presentation of the deli counter areas; and to assist Deli Manager in meeting department goals for customer service, sales, margins and turns.

Status: Full-time. Reports to Deli Manager. Supervises Deli Counter Shift Leads and Staff, Cheese Counter Staff and Cheese Re-Buyer.

Salary Range $46,800-$65,000

Responsibilities:

Personnel Management

• Supervise all counter staff
• Evaluate and review all counter staff in conjunction with the Deli Manager
• Ensure training of new hires
• Assist in development of training materials for all counter staff
• Maintain a department schedule that ensures adequate staff coverage to provide excellent customer service and that meets department operational needs within the department's budget goals.
• Ensure excellent customer service by all staff in the deli
• Coordinate and facilitate all counter quarterly meetings
• Maintain open communication between all counter staff and Deli Manager
• Uphold all store policies and procedures
• Hire staff following established processes with the Deli Manager
• Monitor employee performance and follow established disciplinary processes as appropriate with the Deli Manager

Operations

• Oversee daily work flow of the Deli counter
• Assist deli manager in meeting sales, margin and turn goals
• Maintain well-organized departments
• Assist supervisors and managers with recipe development
• Coordinate service area needs with the Assistant Deli Manager-Kitchen
• Order and receive products for all counter operations
• Promptly address returns and credits
• Track all Credit Returns
• Maintain cleaning schedules for the counter
• Maintain attractive and stocked deli and cheese cases, ensuring proper rotation of product and proper signage.
• Ensure health department regulations are followed in all deli and cheese procedures
• Wash hands routinely, frequently and properly to ensure the safety of our products per Seward Co-ops Hand Washing Policy.
• Act as floor warden during emergencies per training provided
• Maintain and monitor equipment.
• Maintain appropriate inventory, avoiding over and out of stocks.
• Merchandise deli counter areas as needed, and in accordance with store policies.
• Cover shifts vacated due to illness/absence
• Participate in departmental inventories and projects
• Place and put away orders as needed.
• Create and assist with production/prep lists as needed.
• Assist the Deli Managers in taking catering requests. Oversee the completion of Catering orders, food quality, order accuracy and on-time delivery.
• Review movement reports, adjusting production and ordering accordingly.
• Work with Deli Managers and Creamery Supervisors to achieve departmental goals.
• Work with all Managers and Shift Leads to maintain excellent communication, and respond to concerns in a timely fashion.

Customer Service

• Provide excellent customer service and monitor customer service by kitchen and all counter staff.
• Communicate and address customer requests and concerns in cooperation with Deli Manager.

Other

• Attend departmental/store meetings
• Wash hands routinely, frequently and properly to ensure the safety of our products per Seward Co-ops Hand Washing Policy.
• Attend trainings and certification classes as needed.
• Participate in quarterly inventory
• Other projects as assigned by the Deli Manager
• Train small groups.

Qualifications:

Essential

• 3 years of supervisory experience
• Excellent communication skills
• Excellent customer service skills
• Self-motivated, organized, responsible, flexible
• Food Service Manager Certification
• Good sense of taste/smell
• Professional food handling experience
• Buying/ordering experience
• Ability to work with a team to achieve departmental goals
• Experience with natural foods
• English proficiency
• Attention to Detail
• Computer skills

Functional

• Ability to work in front of a computer screen for long periods of time.
• Ability to stand, bend, stoop, reach, squat and walk for extended periods of time per shift
• Must have valid driver's license on file if driving between locations for support
• Bend and lift loads, not to exceed 50 pounds. Push and pull carts weighing up to 100 pounds
• Ability to freely access all areas of the store including offices, sales floor, back stock areas, and walk-in coolers and freezers
• Ability to move or handle merchandise throughout the store generally weighing up to 50 pounds
• Repetitive use of hands for grasping, pushing, pulling, and fine manipulation

Preferred

• Multilingual is a plus
• Demonstrated ability to work with customers and co-workers from various cultural backgrounds
• Experience with Natural Foods
• Currently Serve Safe Certified