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Skills
Analysis Skillsunmatched
Attorneyunmatched
Banking Servicesunmatched
Card Processingunmatched
Chargebacksunmatched
Communication Skillsunmatched
Customer Support/Serviceunmatched
Detail Orientedunmatched
Documentationunmatched
Financial Trend Analysisunmatched
Fraud Investigationunmatched
Internet Securityunmatched
Interpersonal Skillsunmatched
Law Enforcementunmatched
Microsoft Excelunmatched
Microsoft PowerPointunmatched
Microsoft Wordunmatched
Multitaskingunmatched
Organizational Skillsunmatched
Payment Processingunmatched
Policy Developmentunmatched
Problem Solving Skillsunmatched
Procedure Developmentunmatched
Process Improvementunmatched
Project/Program Managementunmatched
Reconciliationunmatched
Regulatory Complianceunmatched
Regulatory Requirementsunmatched
Retail Bankingunmatched
Riskunmatched
Risk Analysisunmatched
Risk Managementunmatched
Description
Postion:Fraud Analyst
Location: Austin, TX 78752
Pay:15.00 an hour
Shift: Monday - Friday, 11 am - 8 pm
The Fraud Analyst will provide critical support to the Risk Management team. The successful candidate will quickly develop an understanding of the Company, its organizational structure, and its key businesses in order to effectively perform risk management duties. The core responsibilities of the Fraud Analyst will be largely focused around protecting our client from various forms of risk and fraud by reviewing transactions and accounts. Fraud Analysts also work closely with Client Services, Chargebacks, Disputes, and New Accounts teams, as well as Compliance officers and all other internal teams to mitigate risk.
Responsibilities:
Identify and track current fraud trends by reviewing transaction and account patterns
Work reports and databases using established policies and procedures
Test and provide feedback on process and system improvements that are based on changing fraud trends and patterns
Work closely with internal functions including Disputes, Recoveries, Customer Service, and Compliance
Monitor consumer transaction and account activity for potential fraudulent activity including identity theft, account take over, friendly fraud, and other identified risks
Effectively communicate with appropriate authorities to resolve fraud concerns
Maintain a high level of customer service while addressing customer, law enforcement, merchant, and bank requests via phone, email, and fax
Adhere to a strict attendance and punctuality policy
Adhere to strict compliance and regulatory requirements
Assist in preparing SAR files, using various systems to obtain required documentation, and organize files according to established standards
Work on projects of various degrees of engagement which are aligned with Corporate and Departmental Objectives using established guidelines; review, make decisions, and document results
Skills/Education/Experience:
1-2 years experience in risk management, fraud investigation, chargeback representation, or law enforcement
One year of experience in the Retail Banking, Payment Processing, or work experience in law enforcement/investigations