Fraud Analyst

Assists customers with identifying possible fraudulent checks presented for payment. Conducts research necessary to prevent and identify fraud occurrences with customer checks.

Location: Los Angeles

Hybrid Eligibility: Yes

ESSENTIAL DUTIES

Identifies and mitigates potential risk issues against the Bank, assists in providing BSA, AML, OFAC and CIP compliance support; interacts with Bank personnel pertaining to such issues.

Responds to inquiries or refers inquiries to the appropriate department or person, and exhibits the necessary follow through with customers and/or staff.

Reviews in-clearing items for validation and to prevent fraud. Compares signature to signature card, check stock, number of signatures required with dollar limits, payee, endorsement and sequential order of checks.

Consults with customer as needed to determine authenticity of item presented. Any fraudulent items are required to be reported and possible escalation to the BSA department.

Reports discrepancies to direct manager.

Resolves customer inquiries efficiently and timely.

Separates month end statements and files accordingly in the courier files.

Answers telephones, answers questions and directs calls to proper Bank personnel.

Assures compliance with all Bank policies and procedures and all applicable state and federal banking laws, rules and regulations.