Fraud Analyst

Job Role: Fraud Analyst
Location: Minneapolis, MN 55402 & Charlotte, NC (Hybrid)
Duration: 7-month contract

Job Description:
Working hours: 8-4:30, includes a half-hour lunch.

Top 3 skills:

• Ability to work independently and efficiently to interpret spreadsheets and alert notes.
• Ability to manage time to complete daily assigned work, which can vary day to day.
• Writing and phone skills - Ability to clearly and succinctly submit written reports/documentation and communicate with agents and law enforcement via phone calls.
• Attention to detail organizing work, updating data on spreadsheets, ensuring case documentation is complete.

Responsibilities:

• Reviews customer and account data to determine if customer is the victim of Elder or Vulnerable Adult Financial Exploitation.
• Contacts internal partners as needed to ensure complete information for APS reports.
• Submits Adult Protective Services Reports via online forms, fax or phone calls to APS agencies and law enforcement.
• Documents findings in case management system and tracking spreadsheets