Do you have a passion for helping others and giving them peace of mind? Protecting people and businesses from fraudulent activities? You’ll review and analyze cases to prevent and detect fraud. You’ll work to resolve issues and protect the interests of the client and their customers via phone or email. Be part of a promising future around fraud prevention and safety. You’ll contribute to the safety and security of digital ecosystems.
Answer incoming calls from customers with respect and empathy as you determine next steps
Monitor and analyze transactions to detect and prevent fraudulent activities
Navigate multiple technologies while staying engaged with customers
Utilize analytical skills to identify patterns and irregularities to determine action required based on established procedures to protect the customers
Identify risk and prevent loss from fraud reports, referrals from fraud email box, and return items (multiple sources/platforms).
Track and document action taken in a timely and correct manner to provide a record of activity and meet audit and compliance requirements
Collaborate with cross-functional teams to enhance fraud prevention strategies for projects
Requirements
High school diploma or GED
1 year or more of fraud or investigations experience
Strong understanding of the customer service experience
Analytical and solutions-oriented mindset
Computer experience
Proficient with Microsoft Suite (including Word, Excel, PowerPoint, and Outlook)
Benefits
Supportive of your career and professional development
An inclusive culture and community minded organization where giving back is encouraged
A global team of curious lifelong learners guided by our company values
Base wage of $21 per hour plus performance bonus opportunities
And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives
Numbers & Facts
Location
Charlotte, North Carolina
Website
http://mycommunitybuilder.us
Skills
Analysis Skillsunmatched
Career Developmentunmatched
Cross-Functionalunmatched
Customer Support/Serviceunmatched
Microsoft Excelunmatched
Microsoft Outlookunmatched
Microsoft PowerPointunmatched
Microsoft Product Familyunmatched
Microsoft Wordunmatched
Multiplatform/Cross-Platformunmatched
Problem Solving Skillsunmatched
Procedure Developmentunmatched
Regulatory Complianceunmatched
Risk Analysisunmatched
Telephone Skillsunmatched
Time Managementunmatched
Transaction Processing/Managementunmatched
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