This position applies and utilizes the credit union’s loss prevention control policies, procedures, and programs to manage and control risks and losses. These activities are designed to safeguard the assets of the credit union while maintaining an effective fraud prevention program. Conducts investigations and interfaces with various federal and state law enforcement agencies relating to a variety of fraudulent activities.

 

 

What You'll Do

• Manage fraud prevention strategies that balance loss prevention and customer experience
• Draw conclusions and make recommendations for developing or modifying existing strategies or processes
• Ensures employees follow through with assignments; develops a reporting mechanism for goals and accomplishments; and develops and monitors the departmental strategic plan
• Collaborate with business partners to ensure fraud strategies are implemented accurately and on-time
• Assists with oversight of LGE's, fraud prevention and detection programs
• Investigates internal and external fraud and criminal acts against the credit union or its members including violations of laws, regulations, and business practices
• Provide support to Technology areas to ensure new hardware and software installations utilized to conduct member transactions are designed with safety and fraud prevention considerations
• Ensures that a professional, friendly image and service-oriented approach are being consistently exercised in all areas of responsibility
• Establishes and maintains an open and effective system of communication throughout the organization
• Ensures proper reporting to duly authorized enforcement agencies and/or bonding company as appropriate and required
• Respond and reply to internal and external inquiries regarding suspicious account transactions
• Research and analyze data to identify fraudulent transactions and minimize loss to the organization and its members
• Resolves issues and escalates more complex investigations to senior leadership, law enforcement, or other authorities
• Develops reports for management with fraud metrics, detailing emerging schemes or other identified vulnerabilities
• Creates case files and provides case details to the compliance department, law enforcement personnel, or other parties as required
• Develop and implement departmental process improvements
• Use in depth fraud knowledge to assess financial risk and legitimacy of transactions
• Collaborate with Operational partners to communicate awareness of fraud trends and initiatives
• Research information through multiple systems, in order to make judgmental decisions based on the data reviewed
• Must possess effective knowledge of the Credit Union’s products and services
• Maintain familiarity with and follow all policies, procedures and processes which have been established in order to meet compliance requirements of all applicable federal regulations. The regulations include but are not limited to the Privacy Act, Office of Foreign Assets Control (OFAC), Bank Secrecy Act (BSA), Reg. CC and Patriot Act

Who You Are

• Required: 4+ yrs experience in account fraud investigation and regulations within a financial institution
• Preferred: Bachelor's degree in Business Administration, Management or Finance
• Preferred: Certified Fraud Examiner (CFE) or certification must be obtained within designated timeframe
• Preferred: Knowledge of Verafin or other BSA/AML/Fraud or behavioral Software
• Ability to provide oral and written communication with interpersonal skills
• Detailed planning, organization, and decision-making skills with the ability to multi-task
• Strong analytical and organizational skills and demonstrates the ability to solve complex problems by reviewing related information
• Ability to work independently