The Fraud Investigator assists AMOCO in achieving its mission of "serving the financial needs of our members" by investigating and documenting potential fraud and suspicious activities across various types of transactions. The position requires collaboration with cross-functional teams to improve operational efficiency, ensure compliance, and minimize fraud risks. The ideal candidate will have a strong background in fraud investigation and recovery, and will work independently with minimal supervision to present findings and recommendations to management.
Our Culture
AMOCO Federal Credit Union is 85+ years strong and recognized as one of the largest credit unions in the Houston/Galveston area. Our culture is driven by staff who exemplify the cooperative spirit of people helping people. By listening and understanding the needs of our membership, we aim to become their trusted financial institution. The goal of every interaction is to create member loyalty and to serve and satisfy the financial needs of our members and employees at every touchpoint in the member service chain. To achieve that, we focus on hiring talent and the right fit for our culture.
Work Perks
We offer the following exceptional benefits:
- Health benefits including medical, dental, and vision for employees
- Tuition reimbursement
- 401(k) match
- Annual Bonus Incentive
- Paid Company Annual Holidays
- Paid time off
- Frequent employee appreciation and recognition events
Essential Functions and Duties
- Investigate a variety of fraud-related activities, including ID theft, check fraud, and account takeover cases.
- Respond to inquiries through different communication channels, providing clear explanations of actions taken in response to alerts or cases.
- Communicate with both internal and external members regarding fraud concerns, security issues, problem resolution, and investigations.
- Review and assess data to confirm or disprove fraud claims or charge-offs, escalating as necessary.
- Prepare detailed reports documenting investigation actions, findings, and results.
- Maintain and organize data for analysis and future reference.
- Identify emerging fraud trends and red flags, and provide recommendations for preventive measures to business units and management.
- Collaborate with other departments to understand transactions, processes, and procedures, and identify potential fraud risks.
- Recognize and assess fraud activity, recommending actions such as account freezes or member alerts to mitigate exposure.
- Evaluate operational efficiency and suggest improvements to enhance fraud detection and prevention processes.
Experience
Three years to five years of similar or related experience, including preparatory experience.
Interpersonal Skills
A significant level of trust, credibility and diplomacy is required. In-depth dialogue, conversations and explanationswith customers, direct and indirect reports and outside vendors can be of a sensitive and/or highly confidentialnature. Communications may involve motivating, influencing, educating and/or advising others on matters ofsignificance. Typically includes subject matter experts as well as first level to middle managers.