Fraud Operations Business Analyst

Schedule

Mon - Fri Flex

Overview

In office and Work @ Home available. Must live in one of the following states: AZ, CA, HI, ID, IA, MI, NV, NH, NJ, NM, OR, TN, TX, UT, VT, VA, & WA.

This role blends analytical expertise with strategic leadership, supporting enterprise-wide fraud initiatives and guiding an Agile Fraud Solutions team to deliver innovative, compliant, and effective fraud mitigation capabilities. This position understands the regulatory landscape, can translate complex compliance requirements into actionable business and technical solutions, and thrives in a collaborative, fast-paced environment.

Responsibilities

Fraud & BSA Compliance Analysis

• Interpret and apply BSA/AML, fraud, and regulatory requirements to business processes, system enhancements, and operational workflows.
• Conduct risk assessments to identify fraud vulnerabilities and recommend mitigation strategies.
• Analyze fraud trends, suspicious activity patterns, and operational data to Support decision-making and compliance reporting.
• Partner with BSA Compliance and Fraud Operations teams to ensure alignment with regulatory expectations and internal policies.
• Support audits, regulatory exams, and internal reviews by preparing documentation, data, and process explanations.

Business Analysis & Solution Design

• Gather, document, and refine business requirements for fraud detection systems, case management tools, and compliance platforms.
• Translate business needs into functional specifications for technology teams.
• Evaluate current-state processes and recommend improvements that enhance fraud prevention, customer experience, and operational efficiency.
• Develop user stories, acceptance criteria, and process flows that support Agile
• Facilitate cross-functional workshops, requirements sessions, and solution design discussions.

Leadership of the Fraud Solutions Agile Team

• Serve as a support to the Product Owner acting as a Lead Analyst for the Fraud Solutions Agile team, guiding sprint planning, backlog prioritization, and roadmap
• Ensure the team delivers high-quality fraud prevention capabilities, enhancements, and system integrations.
• Collaborate closely with developers, QA analysts, data scientists, and business stakeholders to ensure clarity of requirements and alignment with strategic goals.
• Monitor sprint progress, remove blockers, and ensure timely delivery of features that support fraud detection, case management, and compliance workflows.
• Champion Agile best practices and foster a culture of continuous improvement within the team.

Stakeholder Engagement & Communication

• Act as a liaison between Compliance, Fraud Operations, Technology, and business units.
• Communicate complex fraud and compliance concepts in clear, actionable terms for both technical and non-technical audiences.
• Prepare executive-level reporting on fraud trends, project progress, and risk
• Build strong relationships with internal partners to ensure alignment on priorities and outcomes.

Qualifications

Required Qualifications:

• Bachelor's degree in Business, Finance, Information Systems, or related field;
• 3-7+ years of experience in Fraud, BSA/AML compliance, or financial crimes risk management.
• Proven experience as a Business Analyst supporting fraud or compliance-related systems.
• Strong understanding of fraud detection tools, transaction monitoring systems, and case management platforms.
• Experience working in Agile environments
• Excellent analytical, problem-solving, and communication skills.
• Ability to manage competing priorities and drive results in a dynamic environment.

Preferred Qualification:

• Familiarity with machine learning-based fraud models or rules-based detection systems.
• Experience with Jira, Confluence, or similar Agile tools.
• Experience with Python and R
• Strong SQL abilities
• Experience with both Oracle and Microsoft
• Knowledge of banking operations, payments, digital channels, or financial services technology.
• Ability to translate regulatory requirements into technical specifications