GENERAL FUNCTION
Provides assistance and quality customer service to retail employees and other bank employees. Completes daily tasks as assigned.
MAJOR DUTIES AND RESPONSIBILITIES
- Entry level into this area is concerned with acquiring the knowledge and skills to efficiently and accurately perform the duties of each area in the support departments.
- Follows established procedures and management policies to provide good system control and backup files to safeguard financial information.
- Maintains sufficient records for good audit trail of all transactions handled by the department.
- Meet BSA recordkeeping requirements and reporting deadlines as outline in the Bank Secrecy Act.
- Perform job functions in a variety of functional areas, including but not limited to:
- Garnishment/Levy processing
- Subpoena research and submitting documentation to the appropriate court/agency
- Monitoring accounts designated as Higher Risk
- Automated Software Alert processing
- Customer Information Policy (CIP) and New Account monitoring
- Daily balancing of accounts in the Check Reconciliation module
- Account monitoring/research designed to identify fraud and/or suspicious activity
- Customer Disputes, Stop Payments, and Affidavits
- Credit Bureau Corrections
- IRS B-Notices
- Assist on bank Audits/Exams as assigned
ADDITIONAL RESPONSIBILITIES:
- Maintains accurate department records.
- Assists in research on an as needed basis.
- Knowledgeable of bank trancodes, account types, and class code and their usage for all applications.
- Knowledgeable of all bank products and services.
- Performs any other duties needed in the maintenance of the department or any other department as directed by management.
- Assists other departments as needed.
- All other tasks as assigned.
JOB QUALIFICATIONS
- High school graduate or equivalent.
- One year of operational experience, customer service experience or equivalent.
- Must be able to set priorities and demonstrate excellent organizational skills.
- Good communication skills, both verbal and written.
- Ability to interact well with all bank personnel.
- Ability to perform repetitive tasks and to operate well within time restraints.
- Demonstrated ability in working with computers.
- Must be able to follow specific instructions.
- Ability to perform repetitive tasks.
- Ability to sit for extended periods of time.
- Demonstrates proficiency and commitment to excellence in performance of duties.
- Knowledgeable of regulations governing transactions in relation to deposit and loan accounts
- Individual has demonstrated aptitude for banking and begins developing a general knowledge of bank operations.
STANDARDS OF PERFORMANCE
- Provides courteous and professional service to all customers and co-workers.
- Reports to work in a timely manner.
- Completes work accurately and efficiently.
- Maintains positive work-environment with co-workers and customers.
- Requires ability to work well with others.
- Conducts customer relations in a manner that will enhance the overall marketing effort of the bank.
- Follows all company policies and procedures.
- Procedures are clearly defined and errors easily avoided by following those procedures.
- Progresses toward proficiency developed through training and supervision.
- Maintains efficiency standards and goals set by the supervisor.