Fraud Operations Specialist

LanceSoft Inc

Overland Park, KS

JOB DETAILS
SALARY
$20–$23 Per Hour
SKILLS
Analysis Skills, Authentication, Call Centers, Customer Relations, Customer Support/Service, Data Analysis, Dental Insurance, Employee Benefits, English Language, Fraud Investigation, Health Insurance, High School Diploma, Insurance, Life Insurance, Microsoft Windows Operating System, Trend Analysis, Vision Plan
LOCATION
Overland Park, KS
POSTED
3 days ago
This role will be hybrid, 3 days office/2 days remote after training is complete.
Shift is 9:00 AM–8:00 PM CST, with one of the following schedules:
• Thursday, Friday, Saturday, and Sunday
• Saturday, Sunday, Monday, and Tuesday
Training hours will be 8:00-5:00 CST. Mon-Fri for up to the first 2 months before shifting to the 4x10 schedule.
  • At least 1 year relevant experience required.
  • Conduct in depth analysis and/or investigations to identify and manage fraudulent activities.
  • This includes customer authentication, fraud investigations and/or compliance with fraud policies in all business channels.
  • Analyze relevant data to confirm or clear fraud, validate customer ID authentication and violations of fraud polices that could adversely impact.
  • Evaluate fraud trends related to fraudulent orders and identity theft. Perform research and draw conclusions.
Requirements:
• Must have excellent conversational skills in English
• Experience navigating multiple computer screens and programs while interacting with customers on the phone.
• High School diploma or equivalent
• One year experience operating a computer in a Windows based environment
• One year experience in fraud, customer service or a call center environment T
 

Employee Benefits:

At LanceSoft, full time regular employees who work a minimum of 30 hours a week or more are entitled to the following benefits:

• Medical Insurance

• Dental and Vision Insurance

• 401k Contributions

• Critical Illness Insurance

• Voluntary Permanent Life Insurance

• Accident Insurance

• Other Employee Perks

LanceSoft is an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. LanceSoft makes hiring decisions based solely on qualifications, merit, and business needs at the time.

About the Company

L

LanceSoft Inc

We are a $125 Million, NMSDC-certified Minority & Woman owned Workforce Solutions Company headquartered in the DC metro area with presence across US with global presence - Canada, Mexico, India, UK, Malaysia, Indonasia, Hongkong, Singapore, UAE. We are specialized in providing Workforce Solutions, SOW project delivery, Engineering Solutions, Creative Services. We currently support 100+ Fortune companies globally and across multiple industry segments. We are currently supporting several massive programs across industry segment nationally/globally (Intel, Ally, AMD, QUALCOMM, Morgan Stanley, Kraft/ Mondelez, MNP, Amdocs, Dell, SanDisk, Medtronic, Becton Dickinson, GE, Lockheed Martin, UTC, L-3 Communications, Caterpillar, BMW, Mercedes Benz, National Grid, Dominion, Energy Future Holdings, PSEG, 3M, Fidelity, Aetna, Humana, Johnson & Johnson, Pfizer, Merck etc). 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or protected veteran status.

COMPANY SIZE
2,000 to 2,499 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
2000
WEBSITE
http://www.lancesoft.com/