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Fraud Operations Specialist

Aditi Consulting

Overland Park, KS

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JOB DETAILS
SALARY
$15–$17 Per Hour
SKILLS
Artificial Intelligence (AI), Authentication, Automotive Automation, Call Centers, Communication Skills, Consulting, Customer Relations, Customer Support/Service, Data Analysis, Documentation Review, E Programming Language, English Language, High School Diploma, Identify Issues, Legal, Messaging Technology, Microsoft Windows Operating System, People Management, Policy Development, Policy Implementation, Problem Solving Skills, Procedure Development, Procedure Implementation, Purchasing/Procurement, Short Messaging Service (SMS), Slack, Speech Technology, State Laws and Regulations, Telephone Skills, Telephony, Trend Analysis, Typing
LOCATION
Overland Park, KS
POSTED
4 days ago
Payrate: $15.00- $17.00/hr.

Summary:
Reviews, identifies, and deters fraudulent activity. Takes inbound calls and referrals from victims of fraudulent activities. Assess the available information via multiple internal and external tools to identify the situation and provide guidance to resolve issues.
 
Responsibilities:
  • Analyze relevant data to confirm or clear fraud, validate customer ID authentication and violations of fraud polices that could adversely impact.
  • Evaluate trends related to fraudulent orders and identity theft.
  • Perform research and draw conclusions.
  • Research and/or notifies appropriate internal staff for customer verification or legal action.
  • Participates in establishment and implementation of policies and procedures designed to identify and deter fraudulent usage.
  • Investigates and responds to fraud escalations.
  • Establishes and improves fraud-related processes.
  • Identifies issues and recommends solutions on team projects.
  • Must be able to work flexible schedules including nights, weekends and holidays.
 
Requirements:
  • Must have excellent conversational skills in English
  • Experience navigating multiple computer screens and programs while interacting with customers on the phone.
  • High School diploma or equivalent
  • One year’s experience operating a computer in a Windows based environment
  • One year’s experience in fraud, customer service or a call center environment Technology Requirements (I.E Programs, systems, etc.) Phone skills, typing skills and good communication skills (daily tasks) Phone calls, using slack to communicate with the team and reviewing documents to validate identity Preferred background/prior work experience.
  • Customer service and call center skills Priority soft skills good tone and communication skills as well as listening skills Role will support Fraud Mgmt.
 
Pay Transparency: The typical base pay for this role across the U.S. is: $15.00- $17.00/hour. Non-exempt positions are eligible for overtime at a rate of 1.5 times the base hourly rate for all hours worked in excess of 40 in a work week, or as required by state or local law. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience. Full-time employees are eligible to select from different benefits packages. Packages may include medical, denmatch, lifeion benefits, health savings accounts with qualified medical plan enrollment, 10 paid days off, 3 days paid bereavement leave, 401(k) plan participation with employer match,  life and disability insurance, commuter benefits, dependent care flexible spending account, accident insurance, critical illness insurance, hospital indemnity insurance, accommodations and reimbursement for work travel, and discretionary performance or recognition bonus. Sick leave and mobile phone reimbursement provided based on state or local law. 
 
Consent to Communication and Use of AI Technology: By submitting your application for this position and providing your email address(es) and/or phone number(s), you consent to receive text (SMS), email, and/or voice communication whether automated (including auto telephone dialing systems or automatic text messaging systems), pre-recorded, AI-assisted, or individually initiated from Aditi Consulting, our agents, representatives, or affiliates at the phone number and/or email address you have provided. These communications may include information about potential opportunities and information. Message and data rates may apply. Message frequency may vary.
You represent and warrant that the email address(es) and/or telephone number(s) you provided to us belong to you and that you are permitted to receive calls, text (SMS) messages, and/or emails at these contacts. You also acknowledge and agree to Aditi Consulting LLC’s use of AI technology during the sourcing process, including calls from an AI Voice Recruiter. AI is used solely to gather data and does not replace human-based decision-making in employment decisions. Calls may be recorded.
 
Consent is not a condition of purchasing any property, goods, or services. You may revoke your consent at any time by replying “STOP” to messages or by contacting privacy@aditiconsulting.com.
For information about our collection, use, and disclosure of applicant's personal information as well as applicants' rights over their personal information, please see our Privacy Policy .
 
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About the Company

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Aditi Consulting

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