ATM, Analysis Skills, Antivirus, Banking Operations, Banking Services, Cash Management, Communication Skills, Copying Machines, Customer Relationship Management (CRM), Customer Support/Service, Detail Oriented, High School Diploma, Inventory Management, Microsoft Excel, Microsoft Word, Multitasking, Office Equipment, Organizational Skills, Photocopy, Physical Demands, Presentation/Verbal Skills, Problem Solving Skills, Team Player, Treasury Management
Summary
This position requires a high working knowledge of payment systems and excellent client service skills to support various payment services and monitor accounts and/or online activity for potential fraud.
Essential Functions
Maintain a high working knowledge and provide level two support for fraud and payment services; including but not limited to, Cash Management Services, Positive Pay, ACH Origination, Online/Mobile Banking, Faster Payments, Debit Cards, ATM Management.
- ACH
- Process and approve daily ACH origination files
- Review and respond to OFAC alerts generated through ACH origination files
- Monitor and respond to multiple fraud detection systems for potential fraud alerts related to ACH originations
- Work the daily ACH Returns and Corrections Report and notify clients as needed
- Other Fraud Detection
- Work daily Positive Pay exceptions.
- Review large incoming check items for potential fraud.
- Review Fraud Detection Systems for potential deposit account fraud; monitor and respond to all fraud alerts and potentially compromised cash manager clients and consumer accounts.
- Monitor Zelle Faster Payments alerts and manage incidents of fraud.
- Manage Zelle CRM portal and required reporting as needed.
- Monitor Trusteer anti-virus feeds for Treasury Management clients.
- Fraud Incidents
- Manage incident and fraud cases as assigned.
- Debit Card Management
- Inventory Management
- Dispute monitoring, tracking, reporting
- Debit Card maintenance
- ATM Management
- Monitor ATM alerts and contact vendor
- Work with vendor on ATM Cash Management
- Balancing of ATMs
- Reporting
- Client Support
- For Debit Card Services
- Zelle Services
- Client Service Center
- Other
- Create and maintain support cases with third party providers
- Process Mobile Deposit Temporary Increases
- Other duties as assigned
Required Education, Experience, Skills
- High school diploma or equivalent.
- One year bank operations experience preferred and strong knowledge of payment services a plus.
- Ability to communicate (both verbal and written) effectively and professionally with clients and bank personnel.
- Strong organizational and multitasking skills.
- Strong analytical and decision-making skills.
- Strong Microsoft Excel skills required and proficiency in Microsoft Word preferred.
- Attention to detail and problem-solving skills.
- Ability to work independently and as a team.
- Ability to interact and cooperate with all levels of the bank and clients.
- Must be able to maintain the highest level of confidentiality.
- Ability and flexibility to work early mornings or evenings as needed.
Equipment Used
- Standard office equipment such as computers, phones and photocopiers.
Supervisory Responsibility
Working Conditions/Physical Requirements
WestStar is an Equal Opportunity Employer and does not discriminate on the basis of any protected trait, including gender, race, ethnicity, disability, or veteran status.