Fraud Prevention Investigator I

Rockland Trust is a full service commercial bank and financial services company committed to helping our neighbors reach their financial goals. Founded in 1907 and headquartered in Massachusetts, we proudly serve individuals, families, and businesses throughout New England with a strong emphasis on personal relationships, local decision making, and community impact.

With a broad range of banking, wealth management, and investment solutions, Rockland Trust combines the resources of a growing financial institution with the personalized service of a community bank. Our long standing philosophy-Where Each Relationship Matters-guides how we work with our customers, colleagues, and communities every day.

At Rockland Trust, our employees are at the heart of our success. We foster a collaborative, inclusive, and values driven culture that encourages professional growth, innovation, and work life balance. We are deeply committed to community involvement, financial education, and creating a workplace where individuals can build meaningful, long term careers.

Rockland Trust is seeking a Fraud Prevention Investigator I to join the Fraud Prevention team. This position is Scheduled to work 10:00 AM - 7:00 PM, Monday through Friday, with flexibility to work additional or adjusted hours as needed based on business needs, including occasional shifts ending as late as 9:00 PM. The Fraud Prevention team coordinates day-to-day implementation of the bank''s enterprise-wide fraud prevention efforts, leveraging tools such as Verafin and similar platforms to detect and investigate suspicious activity. Our program is designed to ensure protection of our customers and the bank from illicit actors who exploit banking services with nefarious and criminal intent. Our Fraud Prevention team protects our customers and the bank from losses. The Fraud Prevention team also develops and/or assists in the development of appropriate policies and procedures, including those designated to assist the business units to conduct appropriate due diligence and to prevent, detect and report fraudulent and suspicious activity.

As the Fraud Prevention Investigator I at Rockland Trust, you will support the Fraud Prevention Team by contributing to the execution of our Fraud Prevention strategies. You will assist in conducting focused investigations, participate in developing targeted fraud prevention strategies, and support initiatives designed to strengthen specific areas of our financial security framework. In this role, you will help identify and address emerging risks within your scope, ensuring that effective controls, innovative procedures, and relevant training programs are implemented. Experience leveraging tools such as Verafin (or similar systems) to review alerts and support investigations will be highly valuable in this role. Your role will be important in supporting our efforts to protect the Bank, its clients, and its employees from financial threats while upholding high standards of integrity and security.

Duties & Responsibilities to contribute to the bank's overall strategy and risk profile include:

• Regulatory Knowledge: Possess a solid understanding of and ability to interpret regulations and policies related to fraud prevention. Stay well-informed about evolving state and federal regulations, industry standards, and best practices to ensure your investigations align with legal and institutional requirements.
• Case Investigations: Conduct thorough and meticulous investigations by analyzing transaction data, customer profiles, and relevant third-party information utilizing fraud detection and case management systems such as Verafin or similar platforms to review alerts and document findings. Make decisions on customer accounts, transactions, and recommend closures or further action when necessary, ensuring the integrity of the process.
• Investigative Expertise: Exhibit advanced investigative and analytical skills, formulating well-supported and clearly articulated rationales for decisions made during fraud investigations. Maintain strict adherence to departmental protocols while addressing complex cases.
• Judgment and Compliance: Exercise sound judgment when managing fraud alerts and investigations, including those generated through systems such as Verafin or similar tools. Ensure full compliance with internal policies, procedures, and external regulatory standards, and escalate any issues or anomalies to management for resolution.
• Liaison and Support: Serve as a knowledgeable resource by providing responsive telephone and email support to internal teams, including Rockland Trust colleagues, as well as customers, external financial institutions, and law enforcement agencies. Facilitate seamless communication during investigations.
• Strategy and Implementation: Play an active role in executing established fraud prevention strategies and risk mitigation initiatives. Ensure precision and accuracy in case documentation and reporting to meet compliance and operational standards.
• Process Improvement: Continuously identify areas for process enhancements and actively contribute innovative ideas. Support efforts to refine and optimize policies, procedures, and investigative tools for greater efficiency.
• Additional Duties: Take on other assigned responsibilities to ensure the overall effectiveness of your role and alignment with the bank's strategic goals. Contribute to broader initiatives as needed to bolster fraud prevention efforts.

Required Skills & Experience:

• Associates or Bachelor's in Criminal Justice, Business, Finance, or a related field or equivalent work experience is required.
• Experience with fraud detection and case management systems such as Verafin (or similar platforms) is strongly preferred.
• Strong interpersonal and communication abilities to interact effectively with colleagues at all levels of the Bank. Ability to clearly convey investigative findings and collaborate across departments, including retail and commercial banking, compliance, and risk management.
• Foundational understanding of various banking functions, including retail banking, commercial banking, trade finance, asset-based lending, and loan documentation. This knowledge will support investigations into fraud occurring across different banking sectors.
• Excellent written and verbal communication skills, with the ability to present complex information and recommendations clearly. Effective at collaborating with senior management, regulatory bodies, and other stakeholders.
• Exceptional attention to detail, with the ability to maintain high accuracy in performing tasks, even when facing frequent interruptions. Capable of managing multiple priorities and handling sensitive information with precision.
• Strong ability to conduct thorough research using multiple internal and external resources. Able to gather data, analyze information, and synthesize findings to support fraud investigations and case resolutions.
• Solid investigative and analytical techniques, with the ability to analyze complex financial data and identify intricate patterns and red flags of fraudulent activity. Ability to provide well-supported rationales and strategic recommendations based on comprehensive analysis.
• A team player who works well in a collaborative environment while also demonstrating the ability to take initiative and work independently on tasks. Capable of contributing to the overall success of the fraud prevention team while handling individual responsibilities effectively.
• Proficiency in MS Office applications, including Outlook, PowerPoint, Word, and Excel, with the ability to effectively use these tools for data analysis, presentation development, and professional communication.

Benefits & Culture

Our goal is to offer our colleagues the most generous benefits package possible. We provide a comprehensive suite of benefits designed to support your health, financial security, and overall, well‑being. Benefits include: competitive compensation with performance‑based incentive awards, health and dental insurance, a 401(k) and DC retirement plan, LTD and life insurance, paid vacation, day care reimbursement, tuition assistance for undergraduate and graduate programs, an award‑winning wellness program, and much more!

At Rockland Trust, you'll find a respectful and inclusive environment where everyone has the opportunity to succeed. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Pay Transparency

Compensation for this role will be based on a variety of factors, including skills, experience, education, and internal equity. The salary range posted reflects the company's good‑faith estimate of the range for this position at the time of posting. Actual compensation may vary. In addition to base salary, certain positions may be eligible for additional compensation, including commissions, incentive awards or stipends.

Accessibility & Accommodations

We are committed to providing reasonable accommodations to enable individuals with disabilities to perform the essential functions of their roles.